Hotel IT Specialist: Systems, Security & Guest Tech Support

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 89,000 - 134,000; Full time

Job summary

IHG Hotels & Resorts seeks an IT Specialist to join Holiday Inn Riyadh Rose Yard and support daily IT operations, maintaining systems, networks, and technology infrastructure in line with IHG standards.

The role involves troubleshooting, ensuring system security, asset management, and collaboration with vendors. A Diploma or Bachelor’s in IT with 2–4 years hospitality IT experience is preferred.

Qualifications

• Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field.
• Minimum 2–4 years IT support experience, preferably within the hospitality industry.
• Good knowledge of Windows operating systems, computer networks, Microsoft Office 365, and hotel applications.
• Experience with hotel systems such as Opera PMS, POS, and Active Directory is an advantage.

Responsibilities

• Provide first-line technical support for hardware, software, network, and system-related issues across all hotel departments.
• Maintain and monitor hotel systems including PMS, POS, email, internet, telephony, and other business applications.
• Install, configure, and troubleshoot computers, printers, network devices, and other IT equipment.
• Monitor network performance, Wi-Fi connectivity, and system availability to minimize downtime.
• Perform routine system maintenance, software updates, backups, and antivirus management.
• Create and manage user accounts, passwords, and system access in accordance with hotel security policies.
• Maintain accurate records of IT assets, software licenses, maintenance logs, and support requests.
• Coordinate with external vendors and service providers for equipment repairs and system maintenance when required.
• Support IT projects, system upgrades, and technology implementations across the hotel.
• Ensure compliance with IHG IT policies, cybersecurity standards, and data protection requirements.
• Provide basic user training and guidance on hotel systems and IT best practices.
• Perform other IT-related duties as assigned by the IT Manager.

Skills

Troubleshooting

Communication

Problem-solving

Organizational skills

Education

Diploma or Bachelor’s degree in Information Technology or Computer Science

Tools

Windows OS

Microsoft Office 365

Opera PMS

POS

Active Directory

Hotel applications

Job description

IHG Hotels & Resorts seeks an IT Specialist to join Holiday Inn Riyadh Rose Yard and support daily IT operations, maintaining systems, networks, and technology infrastructure in line with IHG standards.

The role involves troubleshooting, ensuring system security, asset management, and collaboration with vendors. A Diploma or Bachelor’s in IT with 2–4 years hospitality IT experience is preferred.