Hotel CCTV Operator: Night-Shift Surveillance & Security

Sofitel; Makkah Region; On-site; SAR 67,000 - 112,000; Full time

Job summary

Accor is seeking a CCTV Operator to monitor surveillance across designated hotel areas and ensure guest and staff safety. You will observe entrances, exits, back-of-house zones, and restricted areas, reporting anomalies to the Security Management team.

The role requires discretion, quick response to incidents, and coordination with multiple departments within the hotel. The ideal candidate has a High School Diploma or equivalent, prior CCTV/security experience in hospitality, and solid knowledge

Qualifications

• High School Diploma or equivalent; security-related training is a plus.
• Experience as CCTV Operator or security role, preferably in hotel/hospitality.
• Good knowledge of CCTV systems and monitoring procedures.
• Basic computer skills and ability to operate monitoring software.
• Ability to observe details and communicate effectively.
• Calm, focused performance in emergencies.

Responsibilities

• Monitor CCTV cameras and surveillance systems across hotel areas.
• Maintain observation of guest areas, entrances, exits, and sensitive locations.
• Identify and report suspicious or unauthorized activities to Security Management.
• Respond promptly to security incidents and emergencies.
• Record and maintain accurate logs of incidents and activities.
• Review CCTV footage for investigations or follow-ups.
• Handle recordings confidentially and securely.
• Coordinate with Security, Front Office, Engineering and other departments.
• Report equipment malfunctions to Security/Supervisor and IT/Engineering.
• Assist in investigations by providing CCTV footage as needed.
• Maintain confidentiality regarding guests, colleagues, incidents, and operations.
• Follow hotel security policies, procedures, and legal requirements.
• Perform other duties related to security and surveillance as assigned.

Skills

Observation detail

Communication & reporting

Calm under pressure

Integrity & confidentiality

Flexible night/weekend shifts

Education

High School Diploma or equivalent

Tools

CCTV surveillance systems

Security monitoring software

Job description

Accor is seeking a CCTV Operator to monitor surveillance across designated hotel areas and ensure guest and staff safety. You will observe entrances, exits, back-of-house zones, and restricted areas, reporting anomalies to the Security Management team.

The role requires discretion, quick response to incidents, and coordination with multiple departments within the hotel. The ideal candidate has a High School Diploma or equivalent, prior CCTV/security experience in hospitality, and solid knowledge