Security Agent ( Saudi Only )

Sofitel; Makkah Region; On-site; SAR 73,000 - 84,000; Full time

Job summary

Accor is seeking a Security Officer in the Makkah region to patrol guest areas, monitor entrances, and respond to incidents with professionalism. The role emphasizes safeguarding guests, colleagues, and hotel assets while documenting events accurately.

Responsibilities include incident reporting, collaboration with CCTV operators, and maintaining confidentiality of guest information. Flexible shifts, including nights and holidays, may be required.

Qualifications

• High School Diploma or equivalent required.
• Experience in a security role, preferably in hospitality, is an asset.
• Ability to remain calm and professional during emergencies and busy periods.

Responsibilities

• Conduct patrols of guest and public areas, back-of-house, and entrances.
• Monitor access points and ensure only authorized personnel enter restricted zones.
• Respond to security incidents and emergencies promptly and professionally.
• Prepare incident reports and maintain security logs.
• Coordinate with CCTV operators and security control room.
• Assist guests and colleagues with security-related matters while staying courteous.
• Complete required security checklists and follow hotel procedures.

Skills

Observation

Communication

Calmness under pressure

Attention to detail

Education

High School Diploma or equivalent

Tools

MS Office

Reporting tools

Job description

Company Description

Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS

Job Description

• Conduct regular patrols of guest areas, public areas, back-of-house areas, parking facilities, and other designated locations.
• Monitor hotel entrances, exits, access points, and restricted areas.
• Ensure that only authorized individuals have access to restricted areas.
• Respond promptly and professionally to security incidents, emergencies, and guest or colleague concerns.
• Monitor and report any suspicious activity, safety hazards, unauthorized access, or unusual behavior.
• Assist guests and colleagues in security-related matters while maintaining a professional and courteous approach.
• Prepare accurate incident reports and maintain daily security logs.
• Coordinate with the CCTV Operator and Security Control Room regarding security incidents and observations.
• Assist in emergency situations, including fire alarms, evacuations, medical emergencies, and other incidents, in accordance with hotel procedures.
• Conduct inspections of doors, emergency exits, fire equipment, and other security-sensitive areas and report any irregularities.
• Support the investigation of incidents by providing relevant information and cooperating with authorized departments.
• Control and monitor the movement of employees, contractors, visitors, and deliveries in accordance with hotel procedures.
• Ensure that lost and found items are handled and recorded according to hotel policy.
• Maintain strict confidentiality regarding guest information, hotel operations, security incidents, and investigations.
• Complete all required security checklists, logs, and reports accurately and on time.
• Follow all hotel security, safety, fire prevention, and emergency procedures.
• Perform any other duties assigned by the Security Supervisor or Security Management.

Qualifications

• High School Diploma or equivalent.
• Previous experience in a security role, preferably within a hotel or hospitality environment.
• Basic knowledge of security procedures, emergency response, and fire safety.
• Good observation and attention to detail.
• Strong communication and interpersonal skills.
• Ability to remain calm and professional during emergencies or challenging situations.
• Physically fit and able to stand and walk for extended periods.
• High level of integrity, confidentiality, and professionalism.
• Basic computer skills and ability to complete security reports and records.
• Ability to work flexible shifts, including nights, weekends, and public holidays.

Additional Information

experience is an asset

Fluency in English, additional languages are a plus