CCTV Operator

SOFITEL; Medina; On-site; SAR 39,000 - 61,000; Full time

Job summary

Sofitel in Medina seeks a CCTV Operator to monitor hotel CCTV and surveillance across guest areas, entrances, exits, and back-of-house spaces. You will identify suspicious activities, report to Security, respond to incidents, and maintain accurate logs while ensuring confidentiality of recordings.

Ideal candidates have high school completion, experience in security roles in hospitality, and strong observation, communication, and reporting skills.

Qualifications

• High School Diploma or equivalent; additional security-related training is an advantage.
• Previous experience as a CCTV Operator or in a security role, preferably within a hotel or hospitality environment.
• Good knowledge of CCTV surveillance systems and monitoring procedures.
• Basic computer skills and ability to operate security monitoring software.
• Good observation and attention to detail.
• Strong communication and reporting skills.
• Ability to remain calm and focused during emergency situations.
• High level of integrity, confidentiality, and professionalism.
• Ability to work flexible shifts, including nights, weekends, and public holidays.
• Fluency in English, additional languages are a plus.

Responsibilities

• Monitor CCTV cameras and surveillance across hotel areas.
• Identify and report suspicious or unauthorized activities to Security supervisors.
• Respond promptly to security incidents and emergencies.
• Record and maintain logs of incidents and observations.
• Review and retrieve CCTV footage for investigations when requested.
• Ensure confidentiality and security of recordings and related information.
• Coordinate with Security, Front Office, Engineering, and other departments as needed.
• Report equipment malfunctions to Security Supervisor and IT/Engineering teams.
• Assist investigations by providing relevant footage and information per procedures.
• Perform other duties related to security and surveillance as assigned.

Skills

Observation

Communication

Security software

CCTV systems knowledge

Attention to detail

Education

High School Diploma or equivalent

Security-related training

Tools

Security monitoring software

Job description

Monitor CCTV cameras and surveillance systems across all designated hotel areas Maintain continuous observation of guest areas entrances exits back-of-house areas parking areas and other sensitive locations Identify and report suspicious unusual or unauthorized activities to the Security Supervisor or Security Management Respond promptly to security incidents and emergencies observed through the CCTV system Record and maintain accurate logs of incidents observations and security-related activities Review and retrieve CCTV footage when requested for investigations or incident follow-up Ensure that CCTV recordings and related information are handled confidentially and securely Coordinate with the Security Front Office Engineering and other relevant departments when required Monitor access points and restricted areas to ensure compliance with hotel security procedures Immediately report equipment malfunctions camera failures or technical issues to the Security Supervisor and Engineering IT team Assist in investigations by providing relevant CCTV footage and information in accordance with authorized procedures Maintain professional confidentiality regarding guests colleagues incidents and hotel operations Follow all hotel security policies emergency procedures and applicable legal and regulatory requirements Perform any other duties related to security and surveillance as assigned by the Security Management High School Diploma or equivalent; additional security-related training is an advantage. Previous experience as a CCTV Operator or in a security role, preferably within a hotel or hospitality environment. Good knowledge of CCTV surveillance systems and monitoring procedures. Basic computer skills and ability to operate security monitoring software. Good observation and attention to detail. Strong communication and reporting skills. Ability to remain calm and focused during emergency situations. High level of integrity, confidentiality, and professionalism. Ability to work flexible shifts, including nights( men only ) , weekends, and public holidays.

Additional Information experience is an asset Fluency in English, additional languages are a plus