Helpdesk Operator

AtkinsRéalis Group; Jeddah; Presencial; SAR 100.000 - 145.000; Jornada completa

Descripción de la vacante

At AtkinsRéalis_ seeks a CAFM Helpdesk Operative to provide frontline support for the Wave1 project in Jeddah. The role involves shift-based helpdesk duties, assisting daily CAFM operations, and delivering timely information to clients and stakeholders.

The ideal candidate has at least 2 years in call center/helpdesk, strong English communication, and a background in Facility Management with CAFM experience.

Formación

• Minimum 2 years in a call center/helpdesk role.
• Excellent command of spoken and written English.
• Experience with Facility Management background and CAFM preferred.
• Saudi national.

Responsabilidades

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project on a shift basis, including weekend and night work.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk supervisor, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) activities and IMS policies.
• Ensure client issues are professionally resolved.
• Meet or exceed Targets and KPI requirements set by senior management.
• Understand programs, systems, and procedures needed to perform the role (training provided).
• Provide prompt resolution to customer inquiries with accurate information.
• Establish and maintain good working relationships with peers, client and supply chain representatives.
• Communicate effectively with FM staff, vendors and supply chain from a helpdesk perspective.
• Perform emergency support duty if required.
• Accurate capture and inputting of all required information.
• Close relations with coordinators to ensure operational effectiveness.

Conocimientos

Call center experience

Interpersonal skills

Analytical thinking

English proficiency

CAFM knowledge

Educación

Facility Management background

Herramientas

MS Office

CAFM system

Descripción del empleo

Job Description

Job Description

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -

Provide a helpdesk function to deliver related managing agent services to the Wave1 project work on a shift basis which could include weekend and night working

Assist the operations team in the daily operations of the CAFM system

In conjunction with the helpdesk supervisor, produce reports to performance levels

Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures

Ensure client issues are professionally resolved

To meet or exceed Targets and KPI requirements set by senior management from time to time

Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)

Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives

Good communication with the FM staff, vendors and supply chain from a helpdesk perspective

Perform emergency support duty, if required

Accurate capture and inputting of all required information

Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements:

Minimum 2 years working experience in a call center/helpdesk type role preferred

Strong Interpersonal skills, initiative, analytical thinking.

Perfect command of spoken and written English

Must have experience working with Facility Management Background.

CAFM experience is preferred.

Must be Saudi national

The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.

Excellent computer skills, knowledge of web/internet technologies and MS Office

Worker Type

Employee

Job Type

Regular

At AtkinsRéalis_, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world‑class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.