CAFM Helpdesk Specialist (Shift & Reporting)

Buildings Efficiency Company; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

AtkinsRéalis seeks a CAFM Helpdesk Operative in Jeddah to support Wave1 project operations. You will work on a shift basis, including nights and weekends, assisting CAFM daily operations and producing performance reports. Strong English communication and Saudi national status are required.

The role involves resolving client inquiries, supporting EHS activities, and ensuring operations align with IMS and ISO policies. A proactive attitude and solid IT skills are essential.

Qualifications

• Strong interpersonal skills and initiative.
• Excellent spoken and written English.
• Experience with Facility Management and CAFM is preferred.

Responsibilities

• Provide helpdesk support delivering managing agent services for the Wave1 project.
• Assist operations team in daily CAFM system operations.
• Produce reports and monitor performance KPIs per guidance.
• Support EHS activities in line with IMS policies and ISO accreditation.
• Ensure timely resolution of client inquiries and issues.

Skills

Interpersonal skills

English proficiency

Facility Management knowledge

CAFM experience

MS Office

Tools

MS Office

Job description

AtkinsRéalis seeks a CAFM Helpdesk Operative in Jeddah to support Wave1 project operations. You will work on a shift basis, including nights and weekends, assisting CAFM daily operations and producing performance reports. Strong English communication and Saudi national status are required.

The role involves resolving client inquiries, supporting EHS activities, and ensuring operations align with IMS and ISO policies. A proactive attitude and solid IT skills are essential.