Helpdesk Operator

AtkinsRéalis; Jeddah; On-site; SAR 65,000 - 95,000; Full time

Job summary

AtkinsRéalis in Jeddah is seeking a CAFM operative to support Wave1 project operations, focusing on helpdesk services and daily CAFM system tasks.

You will work on shifts, including weekends and nights, and collaborate with the operations team to meet KPIs, maintain safety policies, and resolve client inquiries with professional communication. English fluency is required.

Qualifications

• Minimum 2 years in a call center or helpdesk role.
• Strong interpersonal, initiative and analytical thinking.
• Excellent spoken and written English.
• Experience in Facility Management preferred.
• CAFM experience preferred.
• Saudi national required.

Responsibilities

• Provide a helpdesk function for Wave1 project.
• Work on a shift basis including weekends and nights.
• Assist operations in daily CAFM system operations.
• Produce reports to meet performance levels.
• Support EHS activities and IMS policies and procedures.
• Resolve client issues professionally.
• Meet or exceed targets and KPIs set by senior management.
• Provide prompt resolution to customer inquiries.

Skills

Helpdesk experience

Interpersonal skills

Analytical thinking

Initiative

English proficiency

Tools

MS Office

Job description

Job Description

Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: -

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project


• work on a shift basis which could include weekend and night working


• Assist the operations team in the daily operations of the CAFM system


• In conjunction with the helpdesk supervisor, produce reports to performance levels


• Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures


• Ensure client issues are professionally resolved


• To meet or exceed Targets and KPI requirements set by senior management from time to time


• Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided)


• Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities

• Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives


• Good communication with the FM staff, vendors and supply chain from a helpdesk perspective


• Perform emergency support duty, if required


• Accurate capture and inputting of all required information


• Close relations with coordinators to ensure operational effectiveness

Skills

Job Requirements

• Minimum 2 years working experience in a call center/helpdesk type role preferred


• Strong Interpersonal skills, initiative, analytical thinking.


• Perfect command of spoken and written English


• Must have experience working with Facility Management Background.


• CAFM experience is preferred.


• Must be Saudi national

The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change.

Excellent computer skills, knowledge of web/internet technologies and MS Office