CAFM Helpdesk Operator - Shift, KPI & EHS

AtkinsRéalis Group; Jeddah; Presencial; SAR 89 000 - 134 000; Tempo integral

Resumo da oferta

AtkinsRéalis Group is seeking a CAFM operative to provide a dedicated helpdesk function, support CAFM system operations, and assist the wider operations team on a shift basis, including weekends and nights. You will work with the Wave1 project team to meet KPIs and maintain strong client relations.

The role requires a Saudi national with solid English communication skills and experience in facility management or CAFM software, plus flexibility to adapt to evolving duties under ISO/IMS guidelines.

Qualificações

• 2+ years in a call center/helpdesk role.
• Strong interpersonal skills, initiative, and analytical thinking.
• Excellent command of spoken and written English.
• Experience with Facility Management; CAFM experience preferred.
• Saudi national.
• Willingness to work flexible hours, including weekends and nights.

Responsabilidades

• Provide a helpdesk function to deliver managing agent services to the Wave1 project on a shift basis (weekends/nights possible).
• Assist operations team in daily CAFM system operations.
• Produce reports to meet performance levels with helpdesk supervisor.
• Support EHS activities and IMS policies and procedures.
• Ensure client issues are professionally resolved and meet KPIs.
• Understand programs, systems, and procedures; training will be provided.
• Provide prompt, accurate information to customer inquiries.

Conhecimentos

Interpersonal skills

Initiative

Analytical thinking

English proficiency

MS Office

CAFM/Facility Management

Call center/helpdesk experience

Saudi national

Ferramentas

MS Office

CAFM software

Web technologies

Descrição da oferta de emprego

AtkinsRéalis Group is seeking a CAFM operative to provide a dedicated helpdesk function, support CAFM system operations, and assist the wider operations team on a shift basis, including weekends and nights. You will work with the Wave1 project team to meet KPIs and maintain strong client relations.

The role requires a Saudi national with solid English communication skills and experience in facility management or CAFM software, plus flexibility to adapt to evolving duties under ISO/IMS guidelines.