Helpdesk Operator

Buildings Efficiency Company; Jeddah; On-site; SAR 90,000 - 150,000; Full time

Job summary

AtkinsRéalis seeks a CAFM Helpdesk Operative in Jeddah to support Wave1 project operations. You will work on a shift basis, including nights and weekends, assisting CAFM daily operations and producing performance reports. Strong English communication and Saudi national status are required.

The role involves resolving client inquiries, supporting EHS activities, and ensuring operations align with IMS and ISO policies. A proactive attitude and solid IT skills are essential.

Qualifications

• Strong interpersonal skills and initiative.
• Excellent spoken and written English.
• Experience with Facility Management and CAFM is preferred.

Responsibilities

• Provide helpdesk support delivering managing agent services for the Wave1 project.
• Assist operations team in daily CAFM system operations.
• Produce reports and monitor performance KPIs per guidance.
• Support EHS activities in line with IMS policies and ISO accreditation.
• Ensure timely resolution of client inquiries and issues.

Skills

Interpersonal skills

English proficiency

Facility Management knowledge

CAFM experience

MS Office

Tools

MS Office

Job description

Job Description Job Description Reporting directly to the Tatweer Schools PPP Wave CAFM & IT Manager & Helpdesk Supervisor, the CAFM operative will be responsible for the following: - Provide a helpdesk function to deliver related managing agent services to the Wave1 project work on a shift basis which could include weekend and night working Assist the operations team in the daily operations of the CAFM system In conjunction with the helpdesk supervisor, produce reports to performance levels Support the implementation of Environmental Health and Safety (EHS) related activities and programs in accordance with company ISO accreditation and IMS policies and procedures Ensure client issues are professionally resolved To meet or exceed Targets and KPI requirements set by senior management from time to time Understand all programs, systems, and procedures necessary to perform the role effectively (Training will be provided) Provide prompt resolution to customer inquiries by providing appropriate and accurate information

Accountabilities:

Establish and maintain good working relationships and lines of communication with peers, client and supply chain representatives Good communication with the FM staff, vendors and supply chain from a helpdesk perspective Perform emergency support duty, if required Accurate capture and inputting of all required information Close relations with coordinators to ensure operational effectiveness

Skills Job Requirements:

Minimum 2 years working experience in a call center/helpdesk type role preferred Strong Interpersonal skills, initiative, analytical thinking. Perfect command of spoken and written English Must have experience working with Facility Management Background. CAFM experience is preferred. Must be Saudi national The person appointed will be expected to work flexibly and the exact nature of the duties described above is subject to periodic review and is liable to change. Excellent computer skills, knowledge of web/internet technologies and MS Office

Worker Type Employee Job Type Regular

At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences. Created by the integration of long-standing organizations dating back to 1911, AtkinsRéalis is a world-class engineering services and nuclear company dedicated to engineering a better future for our planet and its people. We create sustainable solutions that connect people, data and technology to transform the world's infrastructure and energy systems. We deploy global capabilities locally to our clients and deliver unique end-to-end services across the whole life cycle of an asset including consulting, advisory & environmental services, intelligent networks & cybersecurity, design & engineering, procurement, project & construction management, operations & maintenance, decommissioning and capital. The breadth and depth of our capabilities are delivered to clients in strategic sectors such as Engineering Services, Nuclear and Capital. News and information are available at Atkinsrealis or follow us on LinkedIn.