CAFM Helpdesk Operator — Shift & Ops Support

AtkinsRéalis Group; Jeddah; On-site; SAR 100,000 - 145,000; Full time

Job summary

At AtkinsRéalis_ seeks a CAFM Helpdesk Operative to provide frontline support for the Wave1 project in Jeddah. The role involves shift-based helpdesk duties, assisting daily CAFM operations, and delivering timely information to clients and stakeholders.

The ideal candidate has at least 2 years in call center/helpdesk, strong English communication, and a background in Facility Management with CAFM experience.

Qualifications

• Minimum 2 years in a call center/helpdesk role.
• Excellent command of spoken and written English.
• Experience with Facility Management background and CAFM preferred.
• Saudi national.

Responsibilities

• Provide a helpdesk function to deliver related managing agent services to the Wave1 project on a shift basis, including weekend and night work.
• Assist the operations team in the daily operations of the CAFM system.
• In conjunction with the helpdesk supervisor, produce reports to performance levels.
• Support the implementation of Environmental Health and Safety (EHS) activities and IMS policies.
• Ensure client issues are professionally resolved.
• Meet or exceed Targets and KPI requirements set by senior management.
• Understand programs, systems, and procedures needed to perform the role (training provided).
• Provide prompt resolution to customer inquiries with accurate information.
• Establish and maintain good working relationships with peers, client and supply chain representatives.
• Communicate effectively with FM staff, vendors and supply chain from a helpdesk perspective.
• Perform emergency support duty if required.
• Accurate capture and inputting of all required information.
• Close relations with coordinators to ensure operational effectiveness.

Skills

Call center experience

Interpersonal skills

Analytical thinking

English proficiency

CAFM knowledge

Education

Facility Management background

Tools

MS Office

CAFM system

Job description

At AtkinsRéalis_ seeks a CAFM Helpdesk Operative to provide frontline support for the Wave1 project in Jeddah. The role involves shift-based helpdesk duties, assisting daily CAFM operations, and delivering timely information to clients and stakeholders.

The ideal candidate has at least 2 years in call center/helpdesk, strong English communication, and a background in Facility Management with CAFM experience.