Health Club Receptionist

Mandarin Oriental Group; Riyadh; On-site; SAR 42,000 - 54,000; Full time

Benefits offered by this job

Competitive salary

Career development

Health insurance

Job summary

Mandarin Oriental Al Faisaliah Riyadh is seeking a Health Club Receptionist to manage bookings for Health Club treatments, explain services to guests, handle POS sales including retail, and check guests in and out in a professional manner.

The role requires a warm, guest-focused approach, strong interpersonal skills, and the ability to work with various levels of staff. Join a luxury environment offering development opportunities and inclusive wellness benefits.

Qualifications

• Excellent interpersonal and communication skills.
• Knowledge of holistic concepts related to guest well-being.
• Ability to relate to all levels of management and colleagues.
• Knowledge of current Health Club trends in the industry.

Responsibilities

• Follow corporate and hotel policies and SOPs.
• Comply with MOHG Code of Conduct and regulatory requirements.
• Follow SOPs as instructed by Health Club Supervisor/Manager.
• Keep work area clean, neat and hygienic at all times.
• Provide warm, friendly welcome to all guests and conduct tours for new guests; orient returning guests.
• Assist in the smooth flow of the guests’ journey throughout the day.

Skills

Interpersonal skills

Communication skills

Guest relations

Industry knowledge

Tools

POS system

Job description

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional. Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences. Mandarin Oriental Al Faisaliah Riyadh– Located in the heart of the city and setting new standards for luxury, Al Faisaliah Hotel is one of the most sought-after addresses in Saudi Arabia. Its timeless elegance, central location and panoramic views are complemented by Mandarin Oriental’s signature service to ensure a truly unforgettable Arabian experience.

About The Job

Based at the Mandarin Oriental Al Faisaliah Riyadh within the Health Club Department in Riyadh, the Health Club Receptionist is responsible for, but not limited to booking all Health Club treatments, explaining services to guests, any POS sales including retail and checking in and checking out all guests in a professional manner.

As Health Club Receptionist, you will be responsible for the following duties:

• It is part of your role to understand and comply with all corporate and hotel policies and standard operating procedures.
• MOHG Code of Conduct requires that all business activities and business decisions comply with the general law, with all rules, regulations, and other requirements.
• Follow all Standards Operating Procedures (SOPs) as taught by Health Club Operation Supervisor/ Manager.
• Keep work area clean, neat and hygienic at all times.
• Always ensure a warm friendly welcome to all guests. Greets all guests upon their arrival, gives new guests tours of property and offers return guests’ "re-orientations". Courtesy to guests and other members of staff at all times
• To assist in the smooth flow of the guests’ journey throughout the day

As Health Club Receptionist, We Expect From You

• Must have knowledge of current Health Club trends in the industry
• Must be able to relate to all levels of management and colleagues
• Must have excellent interpersonal and communication skills
• Must have knowledge of holistic concepts that relate to the well-being of all guests in a spa environment

Our commitment to you

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.

Benefits

• A competitive salary.
• A Career development.
• Health insurance.

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