Head of Customer AI & Analytics Strategy

Qiddiya | القدية; Riyadh; On-site; SAR 300,000 - 450,000; Full time

Job summary

Qiddiya | القدية is seeking a Director - Customer AI & Analytics to lead the strategy, governance, and delivery of customer data products and AI-driven capabilities. This role includes establishing Qiddiya's customer data foundation and enhancing personalization across various sectors. Candidates must have a strong background in AI, analytics, and customer intelligence.

The successful candidate will provide leadership over customer data strategy, AI initiatives, and team development within a dynamic environment. A minimum of 12 years in related domains is required.

Qualifications

• 12+ years of experience in Data, Analytics, AI, or Digital Transformation.
• Proven leadership in enterprise-scale customer data and AI initiatives.
• Strong experience in Customer 360 and CRM analytics.

Responsibilities

• Define and lead Qiddiya's enterprise Customer Data & AI strategy.
• Lead the development of enterprise Customer 360 capabilities.
• Establish AI governance principles aligned with enterprise standards.

Skills

Customer Data Strategy

AI Enablement

Data Analytics

Leadership

Stakeholder Management

Job description

Qiddiya | القدية is seeking a Director - Customer AI & Analytics to lead the strategy, governance, and delivery of customer data products and AI-driven capabilities. This role includes establishing Qiddiya's customer data foundation and enhancing personalization across various sectors. Candidates must have a strong background in AI, analytics, and customer intelligence.

The successful candidate will provide leadership over customer data strategy, AI initiatives, and team development within a dynamic environment. A minimum of 12 years in related domains is required.