Head of Aftersales - Multi-Site Auto Service & Parts

HCP Automotive; Riyadh; On-site; SAR 520,000 - 760,000; Full time

Job summary

HCP Automotive is seeking an experienced Head of Aftersales to oversee service, parts and workshop operations across its Jeddah and Riyadh locations. The role focuses on commercial performance, customer experience and adherence to manufacturer standards.

You will drive productivity and profitability, manage senior site leaders, and maintain strong relationships with OEMs and regional teams to ensure high-performance outcomes.

Qualifications

• 7–10 years of management experience in automotive aftersales, ideally in a franchised and multi-brand environment.
• Strong commercial and financial acumen, with experience managing performance against targets.
• Sound understanding of workshop productivity, parts performance and customer service.
• Ability to build, develop and hold teams accountable to high standards.
• Experience managing relationships with OEMs and other key stakeholders.

Responsibilities

• Lead service, parts and workshop operations across two sites (Jeddah and Riyadh).
• Accountable for commercial performance, customer experience, standards and manufacturer requirements.
• Provide direction to site leadership and maintain close alignment with OEM regional teams.
• Identify opportunities to improve productivity, profitability and customer retention, balancing strategy with day-to-day performance.

Skills

Leadership

Multi-site management

Financial acumen

Stakeholder management

Operational excellence

Job description

HCP Automotive is seeking an experienced Head of Aftersales to oversee service, parts and workshop operations across its Jeddah and Riyadh locations. The role focuses on commercial performance, customer experience and adherence to manufacturer standards.

You will drive productivity and profitability, manage senior site leaders, and maintain strong relationships with OEMs and regional teams to ensure high-performance outcomes.