Head of Body Shop Operations & Customer Excellence

United Motors Group; Jeddah; Sur place; SAR 200 000 - 300 000; Plein temps

Résumé du poste

United Motors Group in Jeddah seeks an experienced Branch Manager to lead the body shop operations, drive profitability, and enhance customer satisfaction across a larger, more complex operation.

You will integrate reception, estimating, workshop, and parts coordination into a seamless repair process, manage a team of supervisors, and ensure quality, safety, and timely delivery with strong reporting and action-taking capabilities.

Qualifications

• 7 years in body shop operations.
• 3 years supervising or managing teams.
• Experience with workshop-management systems, job records, scheduling, and operational communication.
• Working English for systems, reporting, and correspondence; Arabic where customer or local stakeholders require it.

Responsabilités

• Lead and develop the branch team to achieve gross profit and customer satisfaction targets across a broader or more complex body shop operation.
• Deliver branch gross profit targets through business planning, revenue management, pricing discipline, direct-cost control, and capacity utilization.
• Lead customer satisfaction improvement and resolve escalated service issues.
• Integrate reception, estimating, workshop, and parts coordination into an effective repair process.
• Lead functional supervisors and teams, establish performance expectations, and develop workforce capability.
• Oversee quality, safety, timely delivery, reporting, and corrective action within delegated authority.

Connaissances

Branch operations

Team leadership

Customer service

Formation

Automotive or mechanical diploma

Relevant degree preferred

Description du poste

United Motors Group in Jeddah seeks an experienced Branch Manager to lead the body shop operations, drive profitability, and enhance customer satisfaction across a larger, more complex operation.

You will integrate reception, estimating, workshop, and parts coordination into a seamless repair process, manage a team of supervisors, and ensure quality, safety, and timely delivery with strong reporting and action-taking capabilities.