Guest Relations Concierge - VIP Service & Travel Perks

Deen; Makkah Region; On-site; SAR 50,000 - 73,000; Full time

Benefits offered by this job

Travel perks & discount rates

Paid parental leave

Crisis concierge services

Mental health resources

Job summary

Hilton in Makkah, Saudi Arabia is hiring a Guest Relations Agent for an on-site, full-time role serving pilgrims and visitors. This entry-level position requires no prior experience and focuses on delivering warm hospitality, guiding guests, and ensuring a memorable stay.

You will greet guests, manage check-in and check-out, answer questions about hotel services and local attractions, coordinate with other departments, and support VIP requests while maintaining accurate guest records and

Qualifications

• Entry-level role with no prior experience required.
• Strong hospitality mindset and guest-first attitude.
• Excellent communication and problem-solving skills.
• Willingness to work in shift-based environment in a religious travel hub.

Responsibilities

• Greet guests on arrival and provide guidance.
• Handle check-in/check-out processes efficiently.
• Answer inquiries about services, facilities, and local attractions.
• Resolve guest concerns promptly; escalate when needed.
• Coordinate with departments to fulfill guest requests and VIP services.

Skills

Guest service excellence

Strong communication

Team collaboration

Urgency and discipline

Integrity and ethics

Job description

Hilton in Makkah, Saudi Arabia is hiring a Guest Relations Agent for an on-site, full-time role serving pilgrims and visitors. This entry-level position requires no prior experience and focuses on delivering warm hospitality, guiding guests, and ensuring a memorable stay.

You will greet guests, manage check-in and check-out, answer questions about hotel services and local attractions, coordinate with other departments, and support VIP requests while maintaining accurate guest records and