Guest Experience Phone Concierge

Hilton; Makkah Region; On-site; SAR 27,000 - 47,000; Full time

Job summary

Hilton in Saudi Arabia is seeking an Operator to warmly greet guests by handling phone calls, answering inquiries, and delivering information about hotel services and amenities. This role focuses on spreading hospitality through memorable guest experiences during every interaction.

The Operator will be the first point of contact, providing accurate information and assisting guests to ensure a smooth and satisfying stay at the hotel.

Qualifications

• Experience in front desk or call center preferred.
• Excellent communication skills in English; Arabic is a plus.

Responsibilities

• Answer guest phone calls and inquiries.
• Provide information about hotel services and amenities.
• Assist guests to ensure a positive stay.

Skills

Customer service

Communication

Multilingual

Job description

Hilton in Saudi Arabia is seeking an Operator to warmly greet guests by handling phone calls, answering inquiries, and delivering information about hotel services and amenities. This role focuses on spreading hospitality through memorable guest experiences during every interaction.

The Operator will be the first point of contact, providing accurate information and assisting guests to ensure a smooth and satisfying stay at the hotel.