Guest Relations Agent

Deen; Makkah Region; On-site; SAR 50,000 - 73,000; Full time

Benefits offered by this job

Travel perks & discount rates

Paid parental leave

Crisis concierge services

Mental health resources

Job summary

Hilton in Makkah, Saudi Arabia is hiring a Guest Relations Agent for an on-site, full-time role serving pilgrims and visitors. This entry-level position requires no prior experience and focuses on delivering warm hospitality, guiding guests, and ensuring a memorable stay.

You will greet guests, manage check-in and check-out, answer questions about hotel services and local attractions, coordinate with other departments, and support VIP requests while maintaining accurate guest records and

Qualifications

• Entry-level role with no prior experience required.
• Strong hospitality mindset and guest-first attitude.
• Excellent communication and problem-solving skills.
• Willingness to work in shift-based environment in a religious travel hub.

Responsibilities

• Greet guests on arrival and provide guidance.
• Handle check-in/check-out processes efficiently.
• Answer inquiries about services, facilities, and local attractions.
• Resolve guest concerns promptly; escalate when needed.
• Coordinate with departments to fulfill guest requests and VIP services.

Skills

Guest service excellence

Strong communication

Team collaboration

Urgency and discipline

Integrity and ethics

Job description

# Guest Relations AgentHilton, Makkah · Makkah, Saudi ArabiaWork mode: On-siteType: Full-timeField: Hospitality & TourismPosted: 2d agoCloses: 10 November 2026Apply on sabbar.comHilton is seeking a full-time Guest Relations Agent for its hotel property in Makkah, Saudi Arabia. This is an entry-level position serving pilgrims and visitors performing Hajj and Umrah throughout the year. No prior experience is required. Role Overview: As the primary point of contact for guests throughout their stay, you will deliver exceptional hospitality and support to ensure guest satisfaction and a memorable experience. Key Responsibilities: • Greet guests upon arrival and provide comprehensive guidance • Execute efficient check-in and check-out processes • Answer guest inquiries about hotel services, facilities, and local attractions • Resolve guest concerns promptly and professionally, escalating complex issues to senior staff • Proactively check on guest satisfaction during their stay and identify improvement opportunities • Coordinate with other hotel departments to fulfill guest requests • Support VIP and special guest requests, including personalized amenities and bespoke services • Maintain accurate documentation of guest preferences, incidents, and follow-up actions Requirements and Qualities: • Dedication to hospitality excellence • Integrity and commitment to ethical standards • Leadership qualities and ability to take initiative • Strong belief in teamwork and collaboration • Sense of ownership and accountability • Ability to act with urgency and discipline What's Offered: • Travel perks and discounted hotel rates through the Go Hilton team member program • Paid parental leave for eligible team members (including partners and adoptive parents) • Crisis concierge services providing practical and emotional support • Mental health resources including free counseling through the Employee Assistance Program (available in many countries)