Guest Relations Agent

Ummah Jobs; Makkah Region; On-site; SAR 56,000 - 89,000; Full time

Benefits offered by this job

Travel perks and discounted hotelRates

Paid parental leave

Crisis concierge services

Mental health resources

Job summary

Hilton in Makkah, Saudi Arabia, is hiring a full-time Guest Relations Agent to serve pilgrims and visitors, including during Hajj and Umrah. This entry-level role requires no prior experience and focuses on delivering warm hospitality and support throughout the guest journey.

As the primary contact, you will greet guests, assist with check-in/check-out, answer questions about services and local attractions, and coordinate with other departments to meet requests, ensuring a memorable stay.

Qualifications

• Dedication to hospitality excellence.
• Integrity and commitment to ethical standards.
• Leadership qualities and ability to take initiative.
• Strong belief in teamwork and collaboration.
• Sense of ownership and accountability.
• Ability to act with urgency and discipline.

Responsibilities

• Greet guests upon arrival and provide comprehensive guidance
• Execute efficient check-in and check-out processes
• Answer guest inquiries about hotel services, facilities, and local attractions
• Resolve guest concerns promptly and professionally, escalating complex issues to senior staff
• Proactively check on guest satisfaction during their stay and identify improvement opportunities
• Coordinate with other hotel departments to fulfill guest requests
• Support VIP and special guest requests, including personalized amenities and bespoke services
• Maintain accurate documentation of guest preferences, incidents, and follow-up actions

Skills

Hospitality

Integrity

Leadership

Teamwork

Ownership

Urgency & Discipline

Job description

# Guest Relations AgentHilton, Makkahfull-timeMakkah, Saudi ArabiaEntry LevelShare:## Job DescriptionHilton is seeking a full-time Guest Relations Agent for its hotel property in Makkah, Saudi Arabia. This is an entry-level position serving pilgrims and visitors performing Hajj and Umrah throughout the year. No prior experience is required.### Role OverviewAs the primary point of contact for guests throughout their stay, you will deliver exceptional hospitality and support to ensure guest satisfaction and a memorable experience.### Key Responsibilities* Greet guests upon arrival and provide comprehensive guidance* Execute efficient check-in and check-out processes* Answer guest inquiries about hotel services, facilities, and local attractions* Resolve guest concerns promptly and professionally, escalating complex issues to senior staff* Proactively check on guest satisfaction during their stay and identify improvement opportunities* Coordinate with other hotel departments to fulfill guest requests* Support VIP and special guest requests, including personalized amenities and bespoke services* Maintain accurate documentation of guest preferences, incidents, and follow-up actions### Requirements and Qualities* Dedication to hospitality excellence* Integrity and commitment to ethical standards* Leadership qualities and ability to take initiative* Strong belief in teamwork and collaboration* Sense of ownership and accountability* Ability to act with urgency and discipline### What's Offered* Travel perks and discounted hotel rates through the Go Hilton team member program* Paid parental leave for eligible team members (including partners and adoptive parents)* Crisis concierge services providing practical and emotional support* Mental health resources including free counseling through the Employee Assistance Program (available in many countries)