Guest Experience & Reservations Specialist

Gathern | جاذر إن; Riyadh; On-site; SAR 45,000 - 78,000; Full time

Job summary

Gathern is seeking a friendly Guest Care Specialist in Riyadh to ensure every guest has a positive, memorable experience during inquiries and bookings.

As the main point of contact, you will resolve issues promptly, offer product recommendations, maintain guest records, and collaborate with the team to boost satisfaction.

The ideal candidate has a bachelor's or diploma, excellent communication, calm under pressure, strong organizational skills, and flexibility to work weekends and holidays.

Qualifications

• Bachelor's or diploma degree required.
• Excellent communication and interpersonal skills.
• Able to remain calm and professional in stressful situations.
• Organized and detail-oriented.
• Will require flexible hours, including weekends and holidays.
• Positive and friendly attitude.

Responsibilities

• Provide exceptional customer service to all guests
• Act as the main point of contact for guest inquiries and ensure timely resolution of any issues or complaints
• Assist guests with booking reservations and provide product recommendations
• Maintain accurate guest records and update customer information as needed
• Collaborate with team members to improve guest satisfaction and contribute to the overall success of the company

Skills

Communication

Interpersonal skills

Customer service

Education

Bachelor's/Diploma degree

Job description

Gathern is seeking a friendly Guest Care Specialist in Riyadh to ensure every guest has a positive, memorable experience during inquiries and bookings.

As the main point of contact, you will resolve issues promptly, offer product recommendations, maintain guest records, and collaborate with the team to boost satisfaction.

The ideal candidate has a bachelor's or diploma, excellent communication, calm under pressure, strong organizational skills, and flexibility to work weekends and holidays.