Guest Experience Lead – Front Office

Radisson Hotel Group; Al Khobar; On-site; SAR 120,000 - 240,000; Full time

Benefits offered by this job

Up to 53% off hotel stays

Friends & Family 30% off

Exclusive Discounts on Breakfast, F&B,

Job summary

Radisson Hotel Group is seeking an Assistant Front Office Manager in Saudi Arabia. The role focuses on leading the front office team to deliver exceptional guest experiences, managing check-in/check-out flow, and maintaining high service standards across daily operations.

The candidate will drive guest satisfaction, supervise front desk staff, and collaborate with other departments to ensure seamless guest journeys and efficient workflows in a fast-paced hotel environment.

Qualifications

• Exceptional customer service with a professional demeanor.
• Clear and effective verbal and written communication with guests and teams.
• Experience supervising and motivating front desk staff.
• Ability to multi-task and prioritize in a fast-paced environment.
• Identifying and resolving front desk issues quickly and effectively.
• Experience supporting scheduling staff and managing workflow.
• Experience in training and developing front desk staff.
• Understanding front desk operations including check-in/check-out and guest billing.
• Flexibility to handle unexpected situations and changing priorities.

Responsibilities

• Manage the front office team and lead by example to deliver guest journeys at the highest level.
• Exhibit patience and empathy while hosting the show and managing budgets/inventory.
• Work proactively with management to ensure guest satisfaction and smooth front office operations.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Knowledge of front desk operations

Adaptability

Job description

Radisson Hotel Group is seeking an Assistant Front Office Manager in Saudi Arabia. The role focuses on leading the front office team to deliver exceptional guest experiences, managing check-in/check-out flow, and maintaining high service standards across daily operations.

The candidate will drive guest satisfaction, supervise front desk staff, and collaborate with other departments to ensure seamless guest journeys and efficient workflows in a fast-paced hotel environment.