Front Office Supervisor - Guest Experience Leader

Hilton; Riyadh; On-site; SAR 50,000 - 70,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor to oversee daily front office operations in Riyadh. The role focuses on delivering warm hospitality, ensuring smooth check-ins and check-outs, and guiding the team to provide memorable guest experiences.

The position emphasizes leadership, integrity, and a commitment to hotel standards while coordinating with colleagues to maintain efficient lobby operations and resolve guest concerns promptly.

Qualifications

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real-time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Job description

Hilton is seeking a Front Office Supervisor to oversee daily front office operations in Riyadh. The role focuses on delivering warm hospitality, ensuring smooth check-ins and check-outs, and guiding the team to provide memorable guest experiences.

The position emphasizes leadership, integrity, and a commitment to hotel standards while coordinating with colleagues to maintain efficient lobby operations and resolve guest concerns promptly.