Guest Experience Manager – Front Office

Hilton; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Job summary

Hilton in Riyadh seeks an Assistant Front Office Manager to lead daily front office operations, ensuring exceptional guest service and a seamless VIP experience. You will train staff, monitor guest satisfaction, and drive revenue through up-selling while upholding Hilton's hospitality standards.

The role emphasizes integrity, teamwork, and ownership, with a focus on delivering memorable experiences for every guest in a top-tier hotel environment.

Qualifications

• A passion for spreading hospitality and guest care.
• Integrity and doing the right thing in daily work.
• Leadership and ability to guide a team.
• Teamwork mindset to collaborate with colleagues.
• Ownership and accountability for results.
• Focus on delivering memorable guest experiences.

Responsibilities

• Support daily front office operations and oversee guest service, registration, and room inventory.
• Monitor guest satisfaction and guide the team to improve service quality.
• Support promotion of hotel services and up-selling to drive occupancy and revenue.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Review VIP reservations and ensure a seamless check-in/check-out experience.
• Supervise and develop front office team members and foster a productive work environment.

Skills

Guest service

Leadership

Teamwork

Communication

Problem solving

Hospitality passion

Job description

Hilton in Riyadh seeks an Assistant Front Office Manager to lead daily front office operations, ensuring exceptional guest service and a seamless VIP experience. You will train staff, monitor guest satisfaction, and drive revenue through up-selling while upholding Hilton's hospitality standards.

The role emphasizes integrity, teamwork, and ownership, with a focus on delivering memorable experiences for every guest in a top-tier hotel environment.