Guest Experience Lead - Front Office

Hilton Worldwide Holdings Inc.; Saudi Arabia; On-site; SAR 65,000 - 95,000; Full time

Job summary

Hilton Worldwide Holdings Inc. in Saudi Arabia is seeking a Front Office Supervisor to lead the front desk team and deliver memorable guest experiences.

You will supervise daily operations, oversee check-ins/check-outs, train staff, resolve guest inquiries, and optimize lobby flow while upholding Hilton's hospitality standards and values. Join a globally recognized brand that values integrity, teamwork, and leadership, and contribute to an award-winning workplace culture where every stay is made

Qualifications

• Experience supervising front office operations and guest services.
• Ability to train and coach a diverse front desk team.
• Strong communication and guest relation skills.

Responsibilities

• Supervise front office team: Lead team members in performing all front office procedures, ensuring smooth check-ins, check-outs, and guest service delivery
• Lead day-to-day team operations: Create team schedules, assign tasks, lead pre-shift meetings, and provide training, guidance, and in the moment feedback
• Lead guest issue resolution: Respond to guest inquiries and concerns directly while supporting team members in in handling complex or escalated issues
• Manage lobby flow: Monitor guest traffic in the lobby and adjust team coverage in real-time to maintain service efficiency
• Manage special projects: Lead department initiatives or ad-hoc assignments

Skills

Front Office Leadership

Guest service

Team training

Conflict resolution

Job description

Hilton Worldwide Holdings Inc. in Saudi Arabia is seeking a Front Office Supervisor to lead the front desk team and deliver memorable guest experiences.

You will supervise daily operations, oversee check-ins/check-outs, train staff, resolve guest inquiries, and optimize lobby flow while upholding Hilton's hospitality standards and values. Join a globally recognized brand that values integrity, teamwork, and leadership, and contribute to an award-winning workplace culture where every stay is made