Refined Doorman: Elevate Guest Arrivals & Welcomes

Ennismore; Saudi Arabia; On-site; SAR 45,000 - 78,000; Full time

Job summary

SLS The Red Sea, part of Ennismore’s lifestyle portfolio, seeks a Doorman to greet guests with a warm welcome and confident presence. You will coordinate arrivals, assist with luggage, and work closely with Bell, Valet, Concierge, and Front Office teams to create a seamless first impression.

The role requires basic English, excellent customer service, and the ability to stay composed in a fast-paced luxury environment. This is an on-site position at the Red Sea coast in Saudi Arabia.

Qualifications

• Previous experience in a hotel, resort, or hospitality environment is preferred.
• Good communication and customer service skills with a naturally welcoming attitude.
• Basic English communication skills are required.
• Ability to work effectively in a fast-paced environment and remain composed under pressure.
• Physically fit and able to assist guests with luggage when required.
• Flexible to work shifts, weekends, and holidays based on operational requirements.
• Positive, professional, and team-oriented with a strong commitment to guest service.

Responsibilities

• Welcome and assist guests warmly and professionally upon arrival and departure.
• Open and close vehicle doors while ensuring a seamless and attentive arrival experience.
• Assist guests with luggage when required and coordinate closely with the Bell team.
• Work closely with Valet, Bell, Concierge, and Front Office teams to ensure smooth guest arrivals and departures.
• Assist guests with taxis and transportation arrangements when required.
• Support the safe and efficient flow of vehicles and guests at the hotel entrance.
• Provide guests with accurate general information about the hotel, its facilities, and services.
• Anticipate guest needs and offer assistance proactively throughout the arrival and departure experience.
• Maintain the entrance area in a clean, organized, and welcoming condition.
• Maintain a polished, professional, and welcoming appearance in line with SLS grooming and service standards.
• Follow hotel safety, security, and operational procedures at all times.

Skills

Guest interaction

Communication

Customer service

English basics

Job description

SLS The Red Sea, part of Ennismore’s lifestyle portfolio, seeks a Doorman to greet guests with a warm welcome and confident presence. You will coordinate arrivals, assist with luggage, and work closely with Bell, Valet, Concierge, and Front Office teams to create a seamless first impression.

The role requires basic English, excellent customer service, and the ability to stay composed in a fast-paced luxury environment. This is an on-site position at the Red Sea coast in Saudi Arabia.