Global Order Management & Support Specialist

SAU Medtronic Saudi Arabia LLC; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Medtronic Saudi Arabia LLC in Jeddah seeks an Order Management/Customer Service professional to manage customer orders, coordinate with Finance, and support sales contracts. You will liaise with distributors and internal stakeholders to optimize processes and ensure timely deliveries.

Strong communication and SAP/MS Office experience are required, with willingness to travel. The role emphasizes accurate data maintenance, proactive problem solving, and active collaboration with regional units to

Qualifications

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company
• Work experience in Medical Device or Pharma SAP MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Willing to Travel

Responsibilities

• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Job description

Medtronic Saudi Arabia LLC in Jeddah seeks an Order Management/Customer Service professional to manage customer orders, coordinate with Finance, and support sales contracts. You will liaise with distributors and internal stakeholders to optimize processes and ensure timely deliveries.

Strong communication and SAP/MS Office experience are required, with willingness to travel. The role emphasizes accurate data maintenance, proactive problem solving, and active collaboration with regional units to