Associate Customer Service Specialist

SAU Medtronic Saudi Arabia LLC; Jeddah; On-site; SAR 60,000 - 90,000; Full time

Job summary

Medtronic Saudi Arabia LLC in Jeddah seeks an Order Management/Customer Service professional to manage customer orders, coordinate with Finance, and support sales contracts. You will liaise with distributors and internal stakeholders to optimize processes and ensure timely deliveries.

Strong communication and SAP/MS Office experience are required, with willingness to travel. The role emphasizes accurate data maintenance, proactive problem solving, and active collaboration with regional units to

Qualifications

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company
• Work experience in Medical Device or Pharma SAP MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Willing to Travel

Responsibilities

• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Job description

Careers that change lives start here. Medtronic is a global leader in healthcare technology with a Mission to alleviate pain, restore health, and extend life. Our 95,000 employees work across more than 150 countries to put patients first - developing innovative medical technologies that improve the lives of 72+ million patients each year.

Your unique talents will help shape the future of healthcare while building a career grounded in purpose, growth, and impact.

A Day in the Life At Medtronic you can begin a life-long career of exploration and innovation, while helping champion healthcare access and equity for all. You’ll lead with purpose, breaking down barriers to innovation in a more connected, compassionate world Direct contact person for all customer orders management within the region for all of Medtronic Saudi Arabia's Business units and for Medtronic International Customer Care & Supply Chain group, concerning sales / purchase orders proceeding and relative documentation preparation. Working in close cooperation with the Customer Care & Supply Chain Manager, Business Unit Managers and Finance Manager. Support sales activities and contributes to structural improvement projects. The job requires good knowledge of Incoterms, customs clearance and certification procedures, understanding of products flow through third party logistic suppliers to the transit warehouses and final customers. The job requires excellent communication skills. The challenge is getting to know the customer, complying with their specific requirements and take care of their needs.

Responsibilities

• Represents company to external and internal customers
• Process and follow up on customer orders in compliance with current policies, procedures, and work instructions
• Monitor and follow up on financial (payment) situations, ensuring fulfillment of contractual terms by customers in close collaboration with the Finance department and Business Unit Managers
• Support sales contracts and related documentation
• Develop and maintain close day-to-day relationships with distributors and service providers
• Maintain accurate Customer and Material Master Files
• Collaborate with Customers and Business Unit Managers to identify and implement structural process improvements
• Manage web-based ordering or registrations, confers with management regarding customer credits, returns goods for credit, identifies quality assurance complaints, and writes price differentials on mail orders
• Manage inventories at customer facilities using EDI (electronic data interchange), forecasting, replenishment and inventory systems, focusing on stock and allocation issues to maximize service levels
• Management of customer complaints and return process, Coordination on warranty issues, Maintenance of return acceptance criteria
• Follow up on Distribution Hold Notifications and the return of hold products to Medtronic suppliers
• Support organizing of excellent, efficient third-party warehousing & distribution operations
• Support of establishing of effective quality management system

Required Knowledge and Experience

• Minimum 2 years work experience in Order Management / Customer Service in a multinational company
• Work experience in Medical Device or Pharma SAP MS Office (Excel)
• Excellent communication skills and relationship-building abilities
• Wiling to Travel

Physical Job Requirements

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.

Benefits & Compensation

Medtronic offers a competitive Salary and flexible Benefits Package A commitment to our employees lives at the core of our values. We recognize their contributions. They share in the success they help to create. We offer a wide range of benefits, resources, and competitive compensation plans designed to support you at every career and life stage. This position is eligible for a short-term incentive called the Medtronic Incentive Plan (MIP).

We lead global healthcare technology and boldly attack the most challenging health problems facing humanity by searching out and finding solutions. Our Mission - to alleviate pain, restore health, and extend life - unites a global team of 95,000+ passionate people. We are engineers at heart - putting ambitious ideas to work to generate real solutions for real people. From the R&D lab, to the factory floor, to the conference room, every one of us experiments, creates, builds, improves and solves. We have the talent, diverse perspectives, and guts to engineer the extraordinary. We change lives. Each team member, each day, helps to improve and redefine how the world treats the most pressing health conditions, from heart disease to diabetes. Our industry leadership comes from the passion and ingenuity of our people. That's who we are. Working alongside one another, we use science, medicine, and a profound understanding of the human body to build extraordinary technologies that can transform lives. We build extraordinary solutions as one team. With one Medtronic Mindset defining how we work. Speed and decisiveness run through our DNA. Diverse perspectives inspire our bold answers to any challenge that comes our way. And we deliver results the right way, breakthrough after patient breakthrough. This life-changing career is yours to engineer. By bringing your ambitious ideas, unique perspective and contributions, you will... Build a better future, amplifying your impact on the causes that matter to you and the world Grow a career reflective of your passion and abilities Connect to a dynamic and inclusive culture that welcomes the challenge of life-long learning.

What we build empowers patients to live life on their terms. Better outcomes for our world. Here, it's about more than the bottom line. Our Mission to improve human welfare drives us. We advance healthcare, society, and equity with every design, inside and outside our walls. Insight-driven care. Fresh viewpoints. Cutting-edge AI, data, and automation. You're shaping the future of healthcare technology and defining the next generation of breakthroughs in care.

It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.

For sales reps and other patient facing field employees, going into a healthcare setting is considered an essential function of the job and we expect our employees to comply with all credentialing requirements at the hospitals or clinics they support.

This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees.