GEM Manager - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 200,000 - 300,000; Full time

Job summary

A luxury hotel group in Saudi Arabia seeks an experienced GEM Manager to oversee the Guest Experience department. The role demands strong leadership in ensuring exceptional guest service and operational efficiency. Candidates should have at least three years of Front Office and Guest Service experience in luxury hotels. A Bachelor's degree in Hotel Management is preferred. This position aims to enhance the overall guest experience while maintaining high operational standards.

Qualifications

• 3+ years Front Office/Guest Service experience at a similar hotel.
• Proven results in luxury hotel operations.

Responsibilities

• Oversee efficient operation of the Guest Experience department.
• Work with departments to ensure guest needs are met.
• Manage guest history and profile systems.

Skills

Front Office experience

Guest Service experience

Fluent in English

Education

Bachelor’s degree in Hotel Management

Job description

Duties and Responsibilities

As GEM Manager, I will assume full responsibility for the efficient operation of the Guest Experience department to provide exceptional products and services within brand operating standards.

The duties and responsibilities will include:

• Have a thorough knowledge of all facilities and services offered by the hotel.
• Understand the hotel's policy on guaranteed reservations and no-shows.
• Process advance deposits on reservations.
• Oversee the management of the guest history and profile system in conjunction with the Director of Front Office.
• Support the Director of Rooms and focus on the rejuvenation of the guests’ experience.
• Work in partnership with Front Office, F&B and other departments to ensure guests’ needs are determined, met and oversee the overall smooth operation of guest experience. Ensure that all set policies, procedures, best practices are in place and rigorously enforced.
• Instill a cost‑focused philosophy through training and education.
• Operate the property consistent with all legal, statutory and financial requirements and documentation, reporting systems, contractual obligations, security and safety protocols, communications, product and service standards, host management practices and budgetary controls are implemented, reviewed and maintained to ensure the successful operation of the hotel.

Qualifications

To execute the position of GEM Manager, I must have the required qualifications, technical skills and experience in a similar role in luxury hotels with proven results and includes the following:

• Possess some college and three years Front Office/Guest Service experience at a hotel of similar size and complexity, or an equivalent combination of education and experience. Bachelor’s degree in Hotel Management, Business Administration or related field plus more than three years’ experience in a similar hotel operational role, preferred.
• Fluent in English.

The above is intended to provide an overview of the role and responsibilities for a GEM Manager at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.