Front Office Supervisor — Guest Experience Leader

Hilton; Jizan; On-site; SAR 90,000 - 120,000; Full time

Job summary

Hilton is seeking a Front Office Supervisor in Saudi Arabia to manage daily front office operations and guest services, ensuring outstanding service and a memorable stay for every guest. You will lead front desk agents, oversee check-in/check-out processes, and drive VIP experiences with a guest-centric approach.

The role emphasizes strong leadership, revenue-focused initiatives, and training to keep the team informed about hotel offerings and local attractions.

Qualifications

• Proven experience in front office or guest service management within hospitality.
• Strong leadership and team management skills with ability to inspire staff.
• Excellent communication and interpersonal skills with a guest-centric approach.
• Strong problem-solving abilities and attention to detail under high pressure.
• Proficiency in hotel property management systems (PMS) and front office operations.
• Proficiency in English; additional languages are a plus.
• Ability to work flexible hours, including nights, weekends, and holidays.

Responsibilities

• Oversee daily front office operations: guest service, registration, room inventory, and standards adherence.
• Monitor guest satisfaction and guide the team to improve service quality.
• Assist in promotions and up-selling to drive occupancy and revenue growth.
• Provide regular updates and training on hotel offerings and local attractions.
• Welcome guests, respond to inquiries, and resolve concerns promptly.
• Review VIP reservations to ensure a seamless check-in and check-out experience.
• Supervise and develop front office team members, monitoring performance and coaching.

Skills

Leadership

Communication

Guest service orientation

Front office operations

Problem solving

English proficiency

Flexibility

PMS proficiency

Tools

PMS Software

Job description

Hilton is seeking a Front Office Supervisor in Saudi Arabia to manage daily front office operations and guest services, ensuring outstanding service and a memorable stay for every guest. You will lead front desk agents, oversee check-in/check-out processes, and drive VIP experiences with a guest-centric approach.

The role emphasizes strong leadership, revenue-focused initiatives, and training to keep the team informed about hotel offerings and local attractions.