Guest Services Supervisor — Lead Team & Guest Experience

Hilton; Jizan; On-site; SAR 70,000 - 100,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Guest Services Supervisor to lead our guest services team, ensure smooth operations across bell, valet, luggage, and front desk, and deliver warm, memorable experiences for every guest. You will train and mentor staff, handle guest inquiries, and drive department initiatives to maintain Hilton's service standards.

This full-time role offers opportunities for career growth within a global hospitality leader.

Qualifications

• Experience supervising guest services teams.
• Strong communication and guest-relations skills.
• Ability to train and mentor staff.
• Proactive issue resolution.

Responsibilities

• Supervise guest services team and related systems.
• Create schedules, assign tasks, and provide coaching.
• Resolve guest inquiries and escalate as needed.
• Lead department initiatives and special projects.

Skills

Leadership

Teamwork

Integrity

Hospitality mindset

Job description

Hilton in Saudi Arabia is seeking a Guest Services Supervisor to lead our guest services team, ensure smooth operations across bell, valet, luggage, and front desk, and deliver warm, memorable experiences for every guest. You will train and mentor staff, handle guest inquiries, and drive department initiatives to maintain Hilton's service standards.

This full-time role offers opportunities for career growth within a global hospitality leader.