Front Office Supervisor: Lead Front Desk & Guest Experience

Hilton; Saudi Arabia; Remote; SAR 216,000 - 360,000; Full time

Job summary

Hilton in Saudi Arabia is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service delivery with a warm hospitality spirit. You will lead the front office team, create schedules, run pre-shift briefings, train staff, and support managers in resolving guest concerns while optimizing lobby flow.

Join Hilton to contribute to an award-winning culture that values integrity, leadership, teamwork and ownership, and help shape

Qualifications

• Experience leading front office teams or guest services.
• Strong guest service focus and communication.
• Ability to train and coach staff.
• Ability to manage lobby flow and respond to guest concerns.

Responsibilities

• Supervise front office team: lead check-ins/outs and guest service.
• Lead day-to-day team operations: schedules, tasks, briefings, training.
• Lead guest issue resolution and support escalation handling.
• Manage lobby flow and adjust coverage for efficiency.
• Lead department initiatives and ad-hoc projects.

Skills

Front office leadership

Guest service excellence

Team training

Communication

Job description

Hilton in Saudi Arabia is seeking a Front Office Supervisor to oversee daily front desk operations, ensuring smooth check-ins, check-outs, and guest service delivery with a warm hospitality spirit. You will lead the front office team, create schedules, run pre-shift briefings, train staff, and support managers in resolving guest concerns while optimizing lobby flow.

Join Hilton to contribute to an award-winning culture that values integrity, leadership, teamwork and ownership, and help shape