Front Office Experience Lead: Guest Satisfaction

Hilton; Jizan; On-site; SAR 70,000 - 110,000; Full time

Job summary

Hilton in Jazan, Saudi Arabia, is seeking an Assistant Front Office Manager to oversee daily front office operations and deliver memorable guest experiences. You’ll lead and coach the team, assist in guest service, registration, and room inventory, and uphold Hilton’s brand standards.

Focus areas include maintaining high guest satisfaction, driving incremental revenue through upselling, providing regular training, and ensuring a seamless VIP check-in/check-out experience while fostering a

Qualifications

• Experience in front office/guest services leadership.
• Strong communication and problem-solving skills.
• Ability to train and motivate teams.

Responsibilities

• Oversee daily Front Office activities including guest service, registration, and room inventory.
• Track guest satisfaction and implement service improvements.
• Promote hotel services and drive up-selling to increase occupancy.
• Provide training and updates on offerings and local attractions.
• Ensure VIP reservations have seamless check-in/out experience.
• Coach front office staff and maintain a positive work culture.

Skills

Guest services

Front desk operations

Team leadership

Upselling

Guest satisfaction

Tools

PMS software

Job description

Hilton in Jazan, Saudi Arabia, is seeking an Assistant Front Office Manager to oversee daily front office operations and deliver memorable guest experiences. You’ll lead and coach the team, assist in guest service, registration, and room inventory, and uphold Hilton’s brand standards.

Focus areas include maintaining high guest satisfaction, driving incremental revenue through upselling, providing regular training, and ensuring a seamless VIP check-in/check-out experience while fostering a