Front Office Receptionist (Local Talent) - Six Senses Amaala

InterContinental Hotels Group; Saudi Arabia; On-site; SAR 25,000 - 35,000; Full time

Job summary

InterContinental Hotels Group is seeking a Front Office Receptionist for the Six Senses Amaala in Saudi Arabia. This role involves welcoming guests, ensuring efficient check-in processes, and maintaining guest satisfaction during their stay.

The ideal candidate has at least one year of hotel experience and proficiency in MS Office, along with familiarity with various hotel systems. Please note that this position is designated for Saudi nationals only, in compliance with local labor laws.

Qualifications

• Minimum of 1 year experience in a hotel operational setting.
• Familiarity with POS, PMS, and CRM systems.

Responsibilities

• Greet guests and conduct check-in procedures efficiently.
• Knowledge of room rates and upselling.
• Ascertain guest satisfaction and handle billing correctly.
• Maintain a balanced cash bank and reconcile transactions.
• Prepare and submit timely operational reports.

Skills

Guest interaction skills

MS Office proficiency

Technical skills with hotel systems

Education

High school diploma or equivalent

Hospitality diploma/degree

Job description

Hotel

SX - AMAALA (RSIAM), Triple Bay, 48511

Overview

As a Front Office Receptionist, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others, and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness. Sustainability, Wellness, and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and ensure full knowledge and active participation of all our brand initiatives.

Duties and Responsibilities

• Greet guests on arrival and conduct check‑in and registration procedures in an efficient and friendly manner, using guest names whenever possible.
• Knowledge of room rates and suggesting upselling when necessary.
• Ascertain guest satisfaction, collect keys, ensure that all guest billing procedures are handled correctly, minimize rebates during check out, and bid guest farewell.
• Maintain a balanced bank assigned by the hotel. Make changes, cash checks, and exchange foreign currency. Reconcile all transactions at the close of each shift.
• Maintain efficient administration within the department preparing and submitting operational reports on time.
• Conduct procedures involved in the provision of guest in‑room amenities.
• Ensure all equipment in the department is kept clean and in good working condition.
• Upkeep Six Senses guidelines and standards of service and operation. My performance benchmarks are maintained and exceeded.
• Strictly adhere to LQA standards and guest comments.

Qualifications

• High school diploma or equivalent and at least 1‑year experience in a similar hotel operational setting. A hospitality diploma/degree from a recognized hospitality school is preferred.
• Technical skills include MS Office – Word, Excel, PowerPoint, and Outlook. I am also familiar with various hotel systems including POS, PMS, and CRM platforms.

The above is intended to provide an overview of the role and responsibilities of a Front Office Receptionist at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent to the position.

This position is designated for Saudi nationals only, in compliance with Saudi Labour Law and the Vision 2030 Saudization program and is part of our company's commitment to supporting the development of the national workforce.