Residences - Concierge - Six Senses

IHG Hotels & Resorts; Saudi Arabia; On-site; SAR 267,840 - 468,720; Full time

Job summary

Six Senses Amaala seeks a Residences Concierge to deliver personalised luxury experiences for homeowners and guests in a residential setting. You will coordinate services, amenities and experiences, ensuring seamless stays aligned with Six Senses standards and AMAALA guidelines.

Ideal candidates have exceptional communication, discretion and the ability to manage multiple priorities in a high-end environment, with fluency in English and familiarity with local culture.

Qualifications

• Minimum two years’ experience in luxury hospitality, branded residences, private clubs, luxury travel or guest relations.
• Strong interpersonal, communication and relationship-building skills.
• Excellent organizational skills with ability to manage multiple priorities.

Responsibilities

• Act as primary contact for homeowners, residents and guests throughout ownership journey.
• Build trusted long-term relationships and maintain resident profiles for personalized service.
• Anticipate resident needs and coordinate services before, during and after stays.
• Record and maintain resident interactions and service histories in approved systems.
• Coordinate pre-arrival arrangements including transport, dining and experiences.
• Communicate resident preferences to relevant departments.
• Arrange personalized welcome amenities and arrival experiences per brand standards.
• Oversee in-residence services including housekeeping, dining, wellness and transport.
• Follow up on service requests to ensure satisfaction.
• Escalate issues to leadership for service recovery when needed.
• Maintain discretion and confidentiality in handling resident information.

Skills

Interpersonal skills

Verbal & written communication

Organizational skills

Calm under pressure

Confidentiality

English proficiency

Tools

PMS

CRM

Resident Management systems

Job description

Overview

As Residences Concierge, I will fully comprehend the vision of Six Senses to help people reconnect with themselves, others and the world around them and our values of local sensitivity and global sensibility, crafted experiences, emotional hospitality, responsible and caring, fun and quirky and pioneering wellness.

Sustainability, Wellness and Out of the Ordinary experiences are at the core of everything we do at Six Senses. I will safeguard these pillars and its strategic planning and development and ensure all directives, practices and initiatives are implemented, embraced, adopted within the hotel.

Responsibilities

• Act as the primary point of contact for homeowners, residents and their guests throughout all stages of the ownership journey.
• Build trusted long-term relationships with homeowners, residents and their guests and maintain detailed resident preference profiles to ensure personalized service delivery.
• Anticipate resident needs and proactively coordinate services before, during and after each stay.
• Ensure all resident interactions, requests, preferences and service histories are accurately recorded and maintained within approved systems.
• Coordinate all pre-arrival arrangements including transportation, residence preparation, dining reservations, wellness experiences, activities and special requests.
• Review resident profiles prior to arrival and ensure preferences are communicated to relevant departments.
• Coordinate personalized welcome amenities and arrival experiences in accordance with resident preferences and brand standards.
• Coordinate in-residence services including housekeeping, engineering, laundry, private dining, childcare, wellness services, transportation and lifestyle requests.
• Follow up on all service requests to ensure completion and resident satisfaction.
• Coordinate with departments for transfer related requests and assist guests with transfers to and from the resort when required.
• Promote and support Six Senses Wellness, Eat With Six Senses, Sleep With Six Senses programming and experiences through personalized recommendations aligned with resident interests and wellbeing goals.
• Promote family-oriented experiences including Grow With Six Senses activities, Teens Club experiences and educational workshops, ensuring younger residents and guests enjoy meaningful, engaging and age-appropriate experiences throughout their stay.
• Identify opportunities to create personalized family experiences that support wellness, learning, creativity, sustainability and connection to local culture.
• Assist residents with information regarding residence facilities, community amenities, homeowner services and resort offerings.
• Support the daily operation of the Residences Lounge and ensure a welcoming, residential and personalized environment for homeowners, residents and their guests.
• Curate personalized itineraries and recommend bespoke experiences tailored to resident interests and preferences.
• Maintain expert knowledge of AMAALA, The Red Sea destination, Saudi Arabia and key regional destinations, including cultural experiences, wellness offerings, dining venues, historical sites and luxury travel opportunities.
• Maintain comprehensive knowledge of all Six Senses properties and assist residents with reservations and travel arrangements throughout the Six Senses portfolio when requested.
• Support community engagement initiatives and resident events organized by the Residences and Resort teams.
• Foster a strong sense of belonging and community among homeowners and residents.
• Assist residents with the use of approved residential technology platforms and resident applications.
• Ensure all resident information is handled in accordance with company policies and applicable privacy requirements.
• Resolve resident concerns efficiently and professionally, taking ownership until a satisfactory resolution is achieved.
• Escalate matters to the Chef Concierge or Residences leadership where service recovery, homeowner sensitivity or operational support is required.
• Identify opportunities to enhance service delivery and continuously improve the resident experience.
• Maintain the highest level of discretion and confidentiality when handling resident information, ownership details, financial information and personal preferences.
• Demonstrate cultural awareness, discretion and protocol sensitivity when interacting with high-profile guests, dignitaries, VIPs and royal family members.
• Support visitor registration, access coordination and arrival protocols in accordance with residential, privacy, safety and security standards.
• Follow all safety, security and emergency procedures in accordance with brand standards and statutory requirements.
• Ensure all departmental equipment is maintained in a clean and operational condition.
• Participate in meetings, training sessions and development programs as required.
• Maintain service delivery in line with Six Senses standards, LQA expectations, AMAALA operating procedures and residential service standards.
• Perform any additional duties as assigned by management.

Qualifications

• To execute the position of Residences Concierge, I have a minimum of two years' experience in luxury hospitality, branded residences, private clubs, luxury travel, lifestyle management or guest relations environments.
• I have strong interpersonal, communication and relationship-building skills and can interact confidently with homeowners, residents, their guests, colleagues and external partners.
• I have strong organizational skills, attention to detail and the ability to manage multiple priorities in a dynamic luxury environment.
• I have the ability to remain calm, professional and solution-oriented while working under pressure.
• I have a passion for hospitality, emotional hospitality and delivering exceptional experiences that reflect the Six Senses philosophy.
• I have the ability to maintain the highest standards of confidentiality, professionalism and personal integrity.
• My technical skills include Microsoft Office applications and familiarity with PMS, CRM, Concierge and Resident Management systems.
• I have excellent verbal and written communication skills in English and some knowledge of the local language, culture, customs and hospitality traditions.

The above is intended to provide an overview of the role and responsibilities for a Residences Concierge at Six Senses Amaala. It is not and does not infer that the above is an inclusive and/or exhaustive list of the duties and responsibilities inherent in the position.

Six Senses Amaala is an equal opportunity employer. This policy applies to all terms and conditions of employment.