Front Office Manager (Saudi National) at The First Collection

The First Collection; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

The First Collection in جدة, S02, SA is seeking a Front Office Manager (Saudi National) for an on-site, full-time position at Silver Sands Beach. The role leads front desk operations and guest services, coordinating with other departments for smooth daily operations.

Responsibilities include supervising the front office team, handling inquiries, and ensuring compliance with safety standards and company policies. Strong English skills required, Arabic preferred.

Qualifications

• Diploma or bachelor’s degree in Hospitality or related field.
• 3–5 years front office or guest-service experience.
• Supervisory or management experience.
• Excellent English; Arabic preferred.
• Willing to work shifts, weekends, holidays.

Responsibilities

• Manage reception, guest services, bookings, check-in/check-out, and cashiering.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations.
• Maintain guest records, payments, and shift handovers.
• Ensure compliance with policies, safety, and Saudi regulations.
• Support VIP visits, events, peak periods, and seasonal operations.
• Monitor guest satisfaction and improve service quality.

Skills

Leadership

Customer service

English (fluent)

Arabic (preferred)

Problem solving

Guest relations

Cash handling

Organizational skills

Shift work

Education

Diploma or bachelor’s degree in Hospitality/Hotel Management/Business Administration

Tools

Booking systems

Microsoft Office

Job description

Apply for Front Office Manager (Saudi National) at The First Collection in جدة, S02, SA. This Full time on site position offers great opportunities for career growth.

Overview

The Front Office Manager will lead front desk and guest-service operations at Silver Sands Beach, Jeddah, ensuring a welcoming, efficient, and professional experience for all guests. The role will supervise the front office team, coordinate with other departments, and support smooth daily operations.

Job Description

• Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations teams.
• Maintain accurate guest records, reports, payments, and shift handovers.
• Ensure compliance with company policies, safety standards, and Saudi regulations.
• Support VIP visits, special events, peak periods, and seasonal operations.
• Monitor guest satisfaction and identify opportunities to improve service quality.

Desired Skill & Expertise

• Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or a related field.
• 3–5 years of front office or guest-service experience, preferably in a resort, beach club, hotel, or leisure destination.
• Previous supervisory or management experience.
• Excellent English communication skills; Arabic is preferred.
• Strong leadership, organization, problem-solving, and customer-service skills.
• Knowledge of booking systems, Microsoft Office, cash handling, and guest-relations procedures.
• Professional appearance and ability to work shifts, weekends, and public holidays.