Guest Experience Manager, Front Desk & Services

The First Group; Jeddah; On-site; SAR 201,000 - 312,000; Full time

Job summary

The First Group is seeking a Front Office Manager to lead front desk and guest-service operations at Silver Sands Beach, Jeddah. This full-time, on-site role focuses on delivering welcoming, efficient, and professional experiences for all guests.

The successful candidate will supervise the front office team, coordinate with housekeeping and other departments, and ensure compliance with Saudi regulations and company policies.

Qualifications

• Diploma or bachelor’s degree in Hospitality, Hotel Management, Business Administration, or related field.
• 3–5 years front office or guest-service experience in resort/hotel settings.
• Supervisory or management experience.

Responsibilities

• Manage reception, guest services, bookings, check-in/check-out, and cashiering procedures.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations teams.
• Maintain accurate guest records, reports, payments, and shift handovers.
• Ensure compliance with company policies, safety standards, and Saudi regulations.
• Support VIP visits, special events, peak periods, and seasonal operations.
• Monitor guest satisfaction and identify opportunities to improve service quality.

Skills

Leadership

English communication

Guest relations

Team management

Customer service

Shift work

Education

Diploma or bachelor’s degree in Hospitality

Tools

Booking systems

Microsoft Office

Cash handling

Job description

The First Group is seeking a Front Office Manager to lead front desk and guest-service operations at Silver Sands Beach, Jeddah. This full-time, on-site role focuses on delivering welcoming, efficient, and professional experiences for all guests.

The successful candidate will supervise the front office team, coordinate with housekeeping and other departments, and ensure compliance with Saudi regulations and company policies.