Guest Experience Lead - Front Office and Operations

The First Collection; Jeddah; On-site; SAR 180,000 - 240,000; Full time

Job summary

The First Collection in جدة, S02, SA is seeking a Front Office Manager (Saudi National) for an on-site, full-time position at Silver Sands Beach. The role leads front desk operations and guest services, coordinating with other departments for smooth daily operations.

Responsibilities include supervising the front office team, handling inquiries, and ensuring compliance with safety standards and company policies. Strong English skills required, Arabic preferred.

Qualifications

• Diploma or bachelor’s degree in Hospitality or related field.
• 3–5 years front office or guest-service experience.
• Supervisory or management experience.
• Excellent English; Arabic preferred.
• Willing to work shifts, weekends, holidays.

Responsibilities

• Manage reception, guest services, bookings, check-in/check-out, and cashiering.
• Lead, schedule, train, and motivate the front office team.
• Handle guest inquiries, complaints, feedback, and service recovery.
• Coordinate with housekeeping, maintenance, security, and operations.
• Maintain guest records, payments, and shift handovers.
• Ensure compliance with policies, safety, and Saudi regulations.
• Support VIP visits, events, peak periods, and seasonal operations.
• Monitor guest satisfaction and improve service quality.

Skills

Leadership

Customer service

English (fluent)

Arabic (preferred)

Problem solving

Guest relations

Cash handling

Organizational skills

Shift work

Education

Diploma or bachelor’s degree in Hospitality/Hotel Management/Business Administration

Tools

Booking systems

Microsoft Office

Job description

The First Collection in جدة, S02, SA is seeking a Front Office Manager (Saudi National) for an on-site, full-time position at Silver Sands Beach. The role leads front desk operations and guest services, coordinating with other departments for smooth daily operations.

Responsibilities include supervising the front office team, handling inquiries, and ensuring compliance with safety standards and company policies. Strong English skills required, Arabic preferred.