Front Office Manager: Guest Experience Leader

Radisson Hotel Group; Saudi Arabia; On-site; SAR 90,000 - 120,000; Full time

Job summary

Radisson Hotel Group invites applications for a Front Office Manager in Saudi Arabia, based in Dammam Industrial City. You will lead the front office team to deliver a seamless guest journey from check-in to checkout and resolve issues with professionalism.

The ideal candidate will demonstrate outstanding customer service, strong communication, leadership, and the ability to manage budgets, staff training, and peak-time operations while upholding our hospitality standards.

Qualifications

• Leadership abilities: Experience of managing and motivating a front desk team.
• Organizational skills: Prioritize tasks in a fast-paced environment.
• Problem-solving: Identify and resolve issues at the front desk.
• Time management: Schedule staff and manage workflow efficiently.
• Staff training: Oversee training and development of your team.
• Knowledge of Front Desk operations: Check-in/check-out, reservations, guest billing.
• Adaptability: Flexibility to handle unexpected situations.
• Exceptional customer service: Drive guest satisfaction and handle complaints professionally.
• Communication skills: Clear verbal and written communication with guests and departments.

Responsibilities

• You will manage our front office team and lead by example, ensuring all aspects of the guest journey and experience are delivered to the highest level.
• You will exude patience, empathy and have the personality to host the show, whilst managing budgets and inventory.
• As an integral part of the management team, you will work proactively to ensure guest satisfaction and the smooth running of the front office department.

Skills

Leadership

Organizational skills

Problem-solving

Time management

Staff training

Front Desk operations

Adaptability

Exceptional customer service

Communication skills

Job description

Radisson Hotel Group invites applications for a Front Office Manager in Saudi Arabia, based in Dammam Industrial City. You will lead the front office team to deliver a seamless guest journey from check-in to checkout and resolve issues with professionalism.

The ideal candidate will demonstrate outstanding customer service, strong communication, leadership, and the ability to manage budgets, staff training, and peak-time operations while upholding our hospitality standards.