Front Office Lead: Guest Experience & Service

Radisson Hotel Group; Al Khobar; On-site; SAR 80,000 - 150,000; Full time

Job summary

Radisson Hotel Group is seeking a Front Office Manager to lead our vibrant front office team and deliver memorable guest experiences. You will oversee the guest journey from check-in to checkout, set service standards, and drive excellence in a fast-paced hospitality environment.

This role requires strong leadership, budget awareness and a passion for creating welcoming moments. If you coach staff well, resolve issues on the fly, and ensure accurate guest billing, join us to build a standout

Qualifications

• Saudi location: Radisson Hotel & Apartment, Dammam Industrial City.
• Exceptional customer service: Proven ability to drive guest satisfaction and handle complaints professionally.
• Clear and effective communication with guests, staff, and other departments.
• Experience in managing and motivating a front desk team.
• Ability to manage multiple tasks in a fast-paced environment.
• Strong problem-solving and decision-making skills.
• Effective scheduling of staff and workflow management.
• Experience overseeing training and development of your front office team.
• Solid knowledge of front desk operations, check-in/check-out, reservations, and guest billing.
• Adaptability to handle unexpected situations and changing priorities.

Responsibilities

• Manage the front office team and lead by example to deliver the guest journey at the highest level.
• Exude patience and empathy while hosting the show, while managing budgets and inventory.
• Work proactively with the management team to ensure guest satisfaction and smooth front office operations.

Skills

Exceptional customer service

Communication skills

Leadership abilities

Organizational skills

Problem-solving skills

Time management

Staff training

Front Desk operations

Adaptability

Job description

Radisson Hotel Group is seeking a Front Office Manager to lead our vibrant front office team and deliver memorable guest experiences. You will oversee the guest journey from check-in to checkout, set service standards, and drive excellence in a fast-paced hospitality environment.

This role requires strong leadership, budget awareness and a passion for creating welcoming moments. If you coach staff well, resolve issues on the fly, and ensure accurate guest billing, join us to build a standout