FRONT OFFICE MANAGER

Kerten Hospitality; Riyadh; On-site; SAR 120,000 - 180,000; Full time

Benefits offered by this job

Competitive compensation

Career growth

Inclusive environment

Shared purpose

Job summary

Kerten Hospitality's The House Hotel Jeddah is seeking a Front Office Manager to lead guest services, reception, reservations and concierge for a seamless daily operation.

You will mentor the front office team, drive service excellence, manage check-in/out and guest accounts, and collaborate with Housekeeping, F&B, and Maintenance to ensure an outstanding guest journey. Fluency in English and Arabic is required.

Qualifications

• Bachelor’s degree in hospitality management or a related field.
• 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).
• Strong problem-solving skills and ability to handle guest complaints with diplomacy.
• A passion for service and ability to inspire a team to deliver excellence.
• Fluent in English and Arabic.

Responsibilities

• Oversee all front office operations, including reception, reservations, concierge, and guest relations.
• Lead, train, and motivate the front office team to deliver high service standards.
• Ensure seamless check-in/check-out processes and accurate guest billing.
• Handle guest concerns promptly and professionally.
• Maintain occupancy data, forecasts and front office documentation.
• Collaborate with Housekeeping, F&B, and Maintenance for a seamless guest journey.
• Monitor front office costs, staffing, and resource utilization.
• Use guest feedback and data to enhance service and productivity.
• Foster a guest-focused culture and develop future hospitality leaders.

Skills

Fluent English

Arabic language

PMS knowledge

Front office leadership

Education

Bachelor’s degree in hospitality management

Tools

Opera

Fidelio

Job description

FRONT OFFICE MANAGER

The House Hotel,

Jeddah

ABOUT KERTEN HOSPITALITY

Kerten Hospitality (KH) is an end-to-end lifestyle hospitality operator creating bespoke destinations, lodging, experiences and communities while optimising operations and driving profitability for savvy investors with a strong commitment to sustainability. KH transforms destinations through impactful partnerships with Lodging, Food & Beverage, Retail, Entertainment, Art and Wellness brands with a focus on building Ecosystems, and unique community‑centric destinations, which connect International & local travelers. The Group’s current pipeline of lodging includes projects in numerous countries in the Middle East, Europe, and North Africa region. An expanding development pipeline of more than 55 lodging projects representing over 4,500 keys planned across our international development pipeline.

Our Impact

Every destination we develop and every concept we bring to life is driven by purpose and rooted in ESG, locality, sustainability, innovation, meaningful collaborations, that nurture ecosystems supporting community growth, guided by our values of Connection, Curation, Innovation, and Leading the Way.

ABOUT THE PROPERTY

The House Hotel Jeddah King Road

Positioned along the energy of the Red Sea coastline, The House Hotel Jeddah is conceived as a contemporary urban escape — where coastal lifestyle meets modern hospitality.

With 129 carefully curated rooms, the property brings together comfort, design, and effortless living, anchored by a vibrant signature restaurant that acts as both a social hub and a culinary destination.

Location:

On Saudi Arabia’s western shore, Jeddah stands as one of the Kingdom’s most dynamic cities — a place where seaside living, culture, and modern life intersect.

From the lively Jeddah Corniche to the historic streets of Al-Balad, a UNESCO World Heritage site, the city offers a unique blend of heritage and contemporary experiences.

Jeddah is served by King Abdulaziz International Airport (JED), located approximately 20 km from the city center, ensuring strong connectivity both regionally and internationally.

ABOUT THE ROLE

KEY RESPONSIBILITIES

• Oversee all front office operations, including reception, reservations, concierge, and guest relations, ensuring smooth and efficient daily operations.
• Lead, train, and motivate the front office team to deliver consistently high service standards and memorable guest experiences.
• Ensure seamless check‑in and check‑out processes, accurate billing, and proper handling of guest accounts.
• Handle guest concerns and complaints promptly and professionally, maintaining high levels of guest satisfaction.
• Maintain accurate occupancy data, forecasts, reporting, and front office documentation.
• Collaborate closely with Housekeeping, Food & Beverage, Maintenance, and other departments to ensure a seamless end‑to‑end guest journey.
• Implement, monitor, and continuously improve front office policies, procedures, and service standards in line with brand and company values.
• Monitor front office costs, staffing levels, and resource utilization to ensure operational efficiency.
• Use guest feedback, data, and digital tools to enhance service delivery, streamline operations, and improve team productivity.
• Foster a guest‑focused, approachable, and service‑driven front office culture, while mentoring and developing future hospitality leaders.

EXPERIENCE & SKILLS

• Bachelor’s degree in hospitality management or a related field.
• 4–6 years of front office experience, with at least 2 years in a supervisory or managerial role.
• Strong knowledge of PMS and front office systems (Opera, Fidelio, or similar).
• Strong problem‑solving skills and ability to handle guest complaints with diplomacy.
• A passion for service and ability to inspire a team to deliver excellence.
• Fluent in English and Arabic.

JOINING OUR TEAM MEANS

• Competitive Compensation: A rewarding package tailored to your experience.
• Career Growth: Opportunities for advancement within our dynamic organisation.
• Inclusive Environment: A vibrant and inclusive workplace that encourages collaboration.
• Shared Purpose: Working with passionate people who live our values every day — connecting, innovating, curating, and leading the way together.