Front Office Guest Experience Specialist

Jumeirah; Saudi Arabia; On-site; SAR 67,000 - 100,000; Full time

Benefits offered by this job

F&B benefits

Reduced hotel rates

Flights home

Health care packages

Paid leave

Job summary

Jumeirah Group seeks a Guest Service Executive for the Front Office Department at Jumeirah Jabal Omar in Makkah to ensure seamless check-ins/outs and a warm welcome. You will handle reservations, payments, and guest requests while maintaining high service standards.

The ideal candidate has fluent English, front office knowledge, and strong interpersonal skills. The role offers a competitive SAR salary, health care, staff rates, and opportunities within a luxury hospitality brand.

Qualifications

• Fluent in written and spoken English.
• Knowledge of front office operations.
• Strong interpersonal skills.
• Ability to take initiative and work without direct supervision.

Responsibilities

• Handle guest check-ins and check-outs smoothly and warmly.
• Process payments, manage billing inquiries, and handle transactions securely.
• Allocate rooms per guest preferences and availability, honoring requests.
• Assist with reservations, modifications, cancellations, and confirmations.
• Resolve guest complaints professionally, escalating when needed.
• Promote hotel services and amenities to enhance stay through upselling.

Skills

English proficiency

Front office knowledge

Interpersonal skills

Initiative

Job description

Jumeirah Group seeks a Guest Service Executive for the Front Office Department at Jumeirah Jabal Omar in Makkah to ensure seamless check-ins/outs and a warm welcome. You will handle reservations, payments, and guest requests while maintaining high service standards.

The ideal candidate has fluent English, front office knowledge, and strong interpersonal skills. The role offers a competitive SAR salary, health care, staff rates, and opportunities within a luxury hospitality brand.