Guest Service Executive - Front Office - Jumeirah Jabal Omar Hotel

Jumeirah; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

F&B benefits

Hotel rate discounts

Health care package

Flights home

Job summary

Jumeirah Group in Makkah seeks a Guest Service Executive for Front Office to deliver premium guest experiences at the Jumeirah Jabal Omar property. Responsibilities include seamless check-ins/outs, accurate billing, room allocation per guest preferences, and timely reservation modifications in line with hotel policies.

The ideal candidate will have English fluency, front office knowledge, strong interpersonal skills, and a proactive mindset to upsell services and enhance guest stays.

Qualifications

• Fluency in written and spoken English.
• Knowledge of front office.
• Strong interpersonal skills.
• Ability to work without direction.
• Initiative.

Responsibilities

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

Skills

Fluency in English

Front office knowledge

Interpersonal skills

Initiative

Education

Bachelor's Degree

Job description

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding, operates a portfolio of 31 exceptional properties across 13 countries in the Middle East, Europe, Asia, and Africa. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and since then the brand has become known for its distinguished beachfront resorts, esteemed city hotels, and exclusive branded residences. Jumeirah is synonymous with Arabian luxury hospitality and the ability to craft distinctive, purposeful experiences for the world’s most discerning travellers.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executive lounge and meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Guest Service Executive for Front Office Department to join Jumeirah Group.

The main duties and responsibilities of this role:

Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.

Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.

Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.

Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.

Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.

Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

About You

The ideal candidate for this position will have the following experience and qualifications:

Fluency in written and spoken English.

Knowledge of front office.

Strong interpersonal skills.

Ability to work without direction Initiative.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 112272
• Job Category Rooms
• Posting Date 08/17/2026, 07:49 AM
• Apply Before 09/10/2026, 09:00 PM
• Degree Level Bachelor's Degree
• Job Schedule Full time