Luxury Front Office Agent | Guest Experience Champion

Merex Investment Group; Saudi Arabia; On-site; SAR 78,000 - 100,000; Full time

Benefits offered by this job

F&B benefits

Hotel discounts

Health care

Flights home

Job summary

Jumeirah Jabal Omar in Saudi Arabia is recruiting a Service One Agent – Front Office to join the Front Office team. The role involves assisting guests with hotel services, reservations, and information, while coordinating with departments to fulfill requests and ensure smooth operations.

Ideal candidates will have a secondary education and strong problem-solving/decision-making skills. We offer an attractive salary in SAR with comprehensive benefits and travel opportunities for high performers.

Qualifications

• Secondary Education.
• Problem Solving and Decision-Making Skills.

Responsibilities

• Assist guests with inquiries related to hotel services, facilities, reservations, and general information.
• Handle wake-up calls, emergency calls, and service requests accurately and promptly.
• Coordinate with Housekeeping, Engineering, Concierge, F&B, and other departments to ensure timely completion of guest requests.
• Communicate clearly and effectively to support smooth internal operations.
• Support in handling guest complaints by providing accurate information and escalating issues when necessary.

Skills

Problem Solving

Education

Secondary Education

Job description

Jumeirah Jabal Omar in Saudi Arabia is recruiting a Service One Agent – Front Office to join the Front Office team. The role involves assisting guests with hotel services, reservations, and information, while coordinating with departments to fulfill requests and ensure smooth operations.

Ideal candidates will have a secondary education and strong problem-solving/decision-making skills. We offer an attractive salary in SAR with comprehensive benefits and travel opportunities for high performers.