Duty Manager – Front Office – Jumeirah Jabal Omar

Dubai Holding; Makkah Region; On-site; SAR 180,000 - 300,000; Full time

Benefits offered by this job

Salary in SAR

Hotel staff rates

Staff travel benefits

Flights home

Health insurance

Job summary

Jumeirah Jabal Omar in Makkah seeks a Duty Manager – Front Office to supervise the Front Office operations, uphold Jumeirah's service standards, and ensure seamless guest experiences across the property.

The ideal candidate has 3–5 years in Front Office, including 1–2 years in a supervisory role within a luxury 5-star hotel; strong leadership, guest relations, conflict resolution, and knowledge of hotel management systems; fluent English; ability to lead multicultural teams.

Qualifications

• Minimum 3–5 years in Front Office operations in luxury hotels.
• At least 1–2 years in a supervisory or Duty Manager role.
• Strong leadership and guest relations skills.
• Proficient in hotel management systems and procedures.
• Fluent in English; additional languages are an advantage.

Responsibilities

• Oversee Front Office operations and ensure service standards.
• Supervise staff and coordinate with Housekeeping and Concierge.
• Handle guest inquiries, complaints, and complex booking situations.
• Conduct briefings and maintain lobby appearance.

Skills

Front Office operations

Supervisory experience

Leadership

Guest relations

Communication skills

English fluency

Education

Bachelor's Degree

Tools

Hotel management systems

Job description

Trending

Job Description

About Jumeirah

Jumeirah, a global leader in luxury hospitality and a member of Dubai Holding,operatesan exceptional portfolio of 29 properties across 11 countries in the Middle East, Europe, and Asia. In 1999, Jumeirah changed the face of luxury hospitality with the opening of the iconic Jumeirah Burj Al Arab and the brand is now renowned worldwide for its distinguished beachfront resorts, esteemed cityhotelsand exclusive residences. From the contemporary Maldivian island paradise at JumeirahOlhahaliIsland to the art-inspired Jumeirah Capri Palace in Italy and the modern twist on a British classic at Jumeirah Carlton Tower in London, the brand has become synonymous with warm and generous service and the ability to craft distinctive and purposeful experiences that bring joy to guests from across the world.

About Jumeirah Jabal Omar

Located just minutes from Masjid Al Haram, Jumeirah Jabal Omar Makkah offers a seamless blend of comfort, connectivity, and Arabian hospitality in the heart of the Holy City. Spread across four towers, the hotel features a range of dining venues, retail outlets, a gym, executiveloungeand meeting spaces. Guests can enjoy views of the Grand Mosque and a culinary offering that spans Mediterranean, Persian, Middle Eastern and Southeast Asian cuisines.

About the Job

An opportunity has arisen for Duty Manager – Front Officeto join Jumeirah Jabal Omar.

The main duties and responsibilities of this role:

• Supervise property operations, particularly the Front Office, to ensure alignment with Jumeirah service standards and property strategy.
• Conduct room inspections to assess availability and compliance with operational standards.
• Coordinate activities within designated areas to improve departmental cooperation and service delivery.
• Attending daily briefings and communication meetings to disseminate information and ensure team alignment.
• Manage booking situations, including handling overbooking scenarios when necessary.
• Maintain cleanliness and appearance of lobby and entrance areas, coordinating with Housekeeping and Concierge teams.

About You

The ideal candidate for this position will have the following experience and qualifications:

• 3–5 years of experience in Front Office operations, including at least 1–2 years in a supervisory or Duty Manager role within a luxury 5-star hotel.
• Strong leadership, guest relations, conflict resolution, and decision‑making skills.
• Excellent knowledge of Front Office operations, guest service standards, and hotel management systems.
• Proficient in English; additional language skills are an advantage.
• Excellent communication and interpersonal skills, with the ability to lead multicultural teams and deliver exceptional guest experiences.

About the Benefits

We offer an attractive salary, paid in Saudi Riyals (SAR), the local currency of the KSA.

In addition, we offer generous F&B benefits, reduced hotel rates across our properties globally, excellent leave and health care packages, flights home, and other employee benefits making the role attractive to high performers and any applicant looking for a career with one of the most luxurious brands in the hospitality industry.

Job Info

• Job Identification 114235
• Job Category Rooms
• Degree Level Bachelor's Degree
• Job Schedule Full time