Guest Service Executive – Front Office & Upsell Expert

Dubai Holding LLC; Makkah Region; Presencial; SAR 67 000 - 112 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

F&B benefits

Hotel rate discounts

Health care package

Flights home

Resumo da oferta

Jumeirah Group in Makkah seeks a Guest Service Executive for Front Office to deliver premium guest experiences at the Jumeirah Jabal Omar property. Responsibilities include seamless check-ins/outs, accurate billing, room allocation per guest preferences, and timely reservation modifications in line with hotel policies.

The ideal candidate will have English fluency, front office knowledge, strong interpersonal skills, and a proactive mindset to upsell services and enhance guest stays.

Qualificações

• Fluency in written and spoken English.
• Knowledge of front office.
• Strong interpersonal skills.
• Ability to work without direction.
• Initiative.

Responsabilidades

• Efficiently handle guest check-ins and check-outs, ensuring a smooth, accurate, and welcoming experience.
• Process guest payments, manage billing inquiries, and handle cash and credit transactions securely and accurately.
• Allocate rooms based on guest preferences and availability, ensuring special requests are accommodated.
• Assist with reservation modifications, cancellations, and confirmations in line with hotel policies and procedures.
• Handle and resolve guest complaints with a professional, solutions-oriented approach, escalating when necessary.
• Promote hotel services and amenities during guest interactions, identifying opportunities to enhance their stay through upselling.

Conhecimentos

Fluency in English

Front office knowledge

Interpersonal skills

Initiative

Formação académica

Bachelor's Degree

Descrição da oferta de emprego

Jumeirah Group in Makkah seeks a Guest Service Executive for Front Office to deliver premium guest experiences at the Jumeirah Jabal Omar property. Responsibilities include seamless check-ins/outs, accurate billing, room allocation per guest preferences, and timely reservation modifications in line with hotel policies.

The ideal candidate will have English fluency, front office knowledge, strong interpersonal skills, and a proactive mindset to upsell services and enhance guest stays.