Entry-Level IT Support Technician: Onsite Help & Growth

Sawafi Al-Jazeera; Saudi Arabia; On-site; SAR 67,000 - 112,000; Full time

Benefits offered by this job

On-the-job training

Certification support

Medical insurance

Full-time position

Job summary

Sawafi Al-Jazeera is seeking an entry-level IT support specialist to join our Information Technology team. You will set up laptops, monitors and phones, help staff with day-to-day technical issues, and keep printers and meeting rooms functioning.

You will work alongside system administrators and network engineers, growing into more senior work over time, with on-the-job training and the opportunity to pursue certifications and a clear path toward IT security and networking.

Qualifications

• Diploma or degree in information technology or related field, or equivalent hands-on experience.
• Practical knowledge of Windows 10/11 and Microsoft 365; basic understanding of networks, printers and PC hardware.
• Willing to work with your hands: assembling, cabling and moving equipment around the office.
• Patient and polite with non-technical colleagues and able to explain things in simple words.
• Good written and spoken English; Arabic is an advantage.
• Saudi driving licence is an advantage; occasional visits to other offices may be required.
• Certifications such as CompTIA A+, Microsoft Fundamentals or CCNA welcome but not required.

Responsibilities

• Install, configure and hand over laptops, desktops, monitors, printers and desk phones for new and existing staff.
• Answer help desk requests by phone, e-mail and in person, and log every request in the ticket system.
• Solve everyday problems with Windows, Microsoft 365, e-mail, printing, VPN and office software.
• Set up meeting rooms: projectors, screens, video conferencing and cabling.
• Replace and repair basic hardware - keyboards, mice, cables, memory, hard drives, toner and consumables.
• Create and disable user accounts and reset passwords under the guidance of the system administrator.
• Keep the asset register of IT equipment up to date and manage spare stock.
• Escalate anything you cannot solve to the senior IT team and follow it through to closure.

Skills

Windows 10/11

Microsoft 365

Hardware basics

Help desk

Customer service

Education

Diploma or degree in IT or related field

Tools

Ticketing system

Job description

Sawafi Al-Jazeera is seeking an entry-level IT support specialist to join our Information Technology team. You will set up laptops, monitors and phones, help staff with day-to-day technical issues, and keep printers and meeting rooms functioning.

You will work alongside system administrators and network engineers, growing into more senior work over time, with on-the-job training and the opportunity to pursue certifications and a clear path toward IT security and networking.