IT Help Desk Specialist: Frontline Tech & Network Support

Maseera; Riyadh; On-site; SAR 60,000 - 90,000; Full time

Job summary

Maseera is seeking an IT Helpdesk Specialist to provide first-line technical support for employees in Riyadh. You will log and resolve requests, manage hardware provisioning, and assist with onboarding/offboarding by configuring devices. You will also handle Google Workspace administration and basic network troubleshooting.

The role emphasizes strong communication, documentation, and the ability to escalate complex issues to the appropriate IT teams. On-site work in Riyadh is expected.

Qualifications

• Experience providing first-line IT helpdesk support and managing support requests.
• Knowledge of network troubleshooting and firewall concepts.
• Experience with Google Workspace administration.

Responsibilities

• Provide first-line technical support to employees and log, prioritize, and resolve requests.
• Escalate complex issues to appropriate IT teams with full details.
• Install, configure, and maintain laptops, desktops, printers, and other IT equipment.
• Assist with onboarding and offboarding by configuring devices.
• Troubleshoot Google Workspace services (Gmail, Drive, Meet, Calendar).
• Troubleshoot LAN, Wi-Fi, VPN, and Internet connectivity issues.

Skills

FortiGate firewall

Google Workspace

Network troubleshooting

Customer support

Documentation

Education

IT diploma or degree

Tools

Google Admin Console

Job description

Maseera is seeking an IT Helpdesk Specialist to provide first-line technical support for employees in Riyadh. You will log and resolve requests, manage hardware provisioning, and assist with onboarding/offboarding by configuring devices. You will also handle Google Workspace administration and basic network troubleshooting.

The role emphasizes strong communication, documentation, and the ability to escalate complex issues to the appropriate IT teams. On-site work in Riyadh is expected.