IT Support Specialist: Level 1 & 2 Helpdesk

United Motors Group

Riyadh

On-site

SAR 89,000 - 156,000

Full time

3 days ago

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Job summary

United Motors Group is seeking an IT Support Specialist to provide Level 1 and 2 technical support for employees on Windows and macOS devices, Microsoft 365 services, printers, and network connectivity. You will own incidents from acknowledgement to resolution, document steps, and escalate when needed, ensuring a smooth onboarding and offboarding process.

The role focuses on frontline troubleshooting, asset management, and user productivity across the head office and branches in Saudi Arabia.

Qualifications

Bachelor degree in Computer Science or Information Technology or related field.
2–4 years of IT support experience, including Level 1/2 support.
Willingness to travel to company branches and project sites in Saudi Arabia when required.

Responsibilities

Provide Level 1 and Level 2 technical support via Freshservice, phone, remote tools, email, and desk-side assistance.
Acknowledge, classify, prioritize, investigate, update, and resolve incidents and requests per targets.
Maintain ownership of the requester experience even when tickets are handed off to specialists.
Troubleshoot Windows devices and provide MacOS, browsers, Office, printers, and peripheral support.
Confirm solutions with requesters and record resolution notes before closure.
Support Outlook, Teams, OneDrive, Office activation, and Microsoft 365 issues.