E‑Commerce & Marketplace Operations Lead

Segadty; Unaizah; On-site; SAR 67,000 - 100,000; Full time

Job summary

Segadty is seeking an E-Commerce & Marketplace Operations Executive to manage daily store and marketplace activities across Zid, Amazon, Trendyol, and other channels. You will own the complete order lifecycle from receipt to delivery and coordinate with warehouse, branches, and logistics to maintain smooth operations.

The ideal candidate is highly organized, hands-on, and able to resolve operational issues quickly while ensuring accurate order and shipment statuses across all channels.

Qualifications

• 2–4 years in E-Commerce Operations or related field.
• Hands-on with order processing, inventory, fulfillment, and logistics.
• Experience with Zid is highly preferred.
• Experience with Amazon Seller Central and other marketplaces preferred.
• Strong Excel/Google Sheets skills.

Responsibilities

• Manage daily orders via Zid Dashboard and ensure fulfillment readiness.
• Oversee full order lifecycle: receipt, packing, shipping, delivery.
• Coordinate with warehouse, branches, customer service, and logistics.
• Monitor inventory across store and marketplaces; trigger replenishment.
• Handle shipping issues, delays, returns, and cancellations promptly.
• Maintain accurate order and shipment statuses across platforms.
• Prepare operational reports on fulfillment, delays, and errors.
• Ensure PPCIs: on-time fulfillment, order accuracy, SLA compliance, and inventory accuracy.

Skills

Order processing

Inventory management

Fulfillment

Logistics coordination

Cross-team coordination

Excel/Sheets

Tools

Zid

Amazon Seller Central

TrendYol

Job description

Segadty is seeking an E-Commerce & Marketplace Operations Executive to manage daily store and marketplace activities across Zid, Amazon, Trendyol, and other channels. You will own the complete order lifecycle from receipt to delivery and coordinate with warehouse, branches, and logistics to maintain smooth operations.

The ideal candidate is highly organized, hands-on, and able to resolve operational issues quickly while ensuring accurate order and shipment statuses across all channels.