E-commerce Operations & Logistics Supervisor at Segadty

Segadty; Unaizah; On-site; SAR 180,000 - 300,000; Full time

Job summary

Nokhbat Segadty Trading Company seeks an Operations Manager to lead warehouse, logistics, fulfillment, and omnichannel activity across e-commerce platforms. This on-site role demands hands-on leadership and a commitment to accurate, efficient order processing.

You will manage daily stock movements, coordinate with couriers, optimize inventory control, and implement data-driven improvements using WMS and ClickUp. Fluency in Arabic and English plus six years of related experience are valued.

Qualifications

• Six years of experience in operations, logistics, e-commerce fulfillment, or similar.
• Proven leadership managing warehouse, fulfillment, logistics, or e-commerce ops teams.
• Hands-on experience with a Warehouse Management System (WMS).
• Proficient in ClickUp or similar task-management platform.
• Strong Excel and Google Sheets skills for reporting.
• Ability to document, implement, and measure procedures.
• Experience coordinating with couriers, warehouses, and external partners.
• Professional working proficiency in Arabic and English.

Responsibilities

• Lead warehouse, logistics, fulfillment, and order-processing teams.
• Oversee daily operations across e-commerce fulfillment and marketplaces.
• Ensure accurate order processing, inventory movements, and documentation.
• Coordinate with warehouse and fulfillment teams for pick/pack/ship.
• Develop reports and dashboards tracking KPIs.
• Manage transfers between branches and seasonal exhibitions.
• Coordinate with couriers and partners to fulfill shipments.
• Drive process improvements and preventive actions.

Skills

Leadership

Problem-solving

Team management

Communication

Analytical thinking

Tools

ClickUp

Excel

Google Sheets

Warehouse Management System (WMS)

Job description

About the Company

Nokhbat Segadty Trading Company operates an e-commerce store, retail branches, seasonal exhibitions, and an external manufacturing line for custom seating products. Our operations are managed through an integrated ecosystem that includes: Zid for e-commerce orders. Amazon, Trendyol, and other marketplaces. WMS for inventory and warehouse transactions. ClickUp for task management, documentation, and operational follow-up. External fulfillment, logistics, courier, and manufacturing partners. We also have a unified and approved 182-page Operations Manual covering procedures, responsibilities, required evidence, common errors, and escalation paths.

Location: عنينة, S05, SA.

This Full time on site position offers great opportunities for career growth.

Key Responsibilities

E-Commerce and Order Fulfillment

• Manage and monitor daily orders through the Zid Dashboard.
• Oversee the complete order lifecycle from order receipt to picking, packing, shipping, delivery, cancellation, return, or final closure.
• Ensure that no order remains in any operational status beyond the approved processing time.
• Review and process incoming orders and confirm that they are ready for fulfillment.
• Coordinate picking, packing, and order fulfillment with warehouse and fulfillment teams.
• Monitor pending, delayed, cancelled, and exception orders and take immediate corrective action.
• Resolve operational issues involving missing products, incorrect quantities, duplicate orders, cancellations, exchanges, and returns.
• Ensure all order statuses are accurate and updated across Zid, the WMS, fulfillment systems, and courier systems.
• Investigate recurring order issues, identify their root causes, and implement preventive actions.

Marketplace Operations

• Manage daily operations across Amazon, Trendyol, and other marketplaces.
• Process and monitor marketplace orders according to each platform’s operational requirements and service level agreements.
• Monitor cancellations, returns, delayed orders, failed fulfillment, and marketplace penalties.
• Ensure order and shipment statuses are updated accurately across all platforms.
• Coordinate product availability and inventory synchronization between the e-commerce store and marketplaces.
• Resolve issues related to stock keeping units, barcodes, product mapping, bundles, and inventory synchronization.
• Ensure marketplace orders are deducted from the correct inventory location.
• Coordinate with the technical team to maintain and improve marketplace integrations and automation.
• Identify operational issues that may negatively affect marketplace ratings, account health, or customer experience.

Warehouse and Inventory Management

• Manage inventory movements and warehouse transactions through the WMS.
• Ensure that all receipts, issues, returns, transfers, damaged items, and stock adjustments are supported by approved documents.
• Monitor stock accuracy and reconcile physical inventory with system inventory.
• Investigate inventory discrepancies and resolve them before they become financial losses.
• Ensure accurate stock keeping unit and barcode mapping across all sales channels.
• Monitor low-stock and out-of-stock products and initiate replenishment when required.
• Supervise bundle assembly and disassembly and ensure all related movements are documented correctly.
• Control internal stock transfers and ensure the receiving and issuing locations record each movement accurately.
• Prevent unauthorized manual inventory adjustments and maintain a complete audit trail for every stock movement.
• Conduct periodic inventory reconciliation with fulfillment partners.

Branch and Seasonal Exhibition Coordination

• Manage stock replenishment and transfers between the main warehouse, retail branches, and seasonal exhibitions.
• Ensure all transfers are processed through the approved official workflow.
• Confirm that each transfer includes the required system files, warehouse documents, and signed issue vouchers.
• Monitor branch stock availability and coordinate replenishment based on actual sales and forecasted demand.
• Support the operational setup and stock preparation of new branches and seasonal exhibitions.
• Ensure transfers do not create unexplained inventory differences between locations.

Shipping and Logistics Operations

• Manage daily coordination with courier, logistics, and fulfillment partners.
• Ensure each order is assigned to the appropriate shipping provider based on location, cost, service quality, and delivery requirements.
• Monitor airway bill creation, shipment pickup, dispatch, delivery status, failed delivery, and returns.
• Reconcile shipment statuses between the company’s systems and courier platforms.
• Follow up on shipments that remain in “Ready,” “Pending,” or other delayed statuses beyond the approved service level.
• Resolve delivery issues in coordination with couriers, warehouse teams, fulfillment partners, and customer service.
• Analyze courier performance, delivery times, failure rates, return rates, and recurring complaints.
• Escalate repeated failures and recommend changing the courier or fulfillment provider when necessary.
• Review shipping costs and ensure that invoices and surcharges comply with approved commercial agreements.
• Support and monitor shipments to Gulf Cooperation Council countries.

External Manufacturing Operations

• Supervise external manufacturing of custom seating and related products.
• Monitor production schedules, delivery commitments, quality standards, and pending orders.
• Coordinate with workshops and suppliers to resolve delays and quality issues.
• Track customer complaints related to manufacturing quality and ensure corrective action is completed.
• Apply approved delay deductions, quality compensation, and financial settlements.
• Coordinate with finance to ensure accurate settlement of manufacturing charges, deductions, and compensation.
• Identify recurring production defects and elevate them to senior management with corrective recommendations.

Team Leadership and Daily Operations

• Lead warehouse, logistics, fulfillment, and order-processing teams.
• Set daily operational priorities and assign responsibilities clearly.
• Monitor employee productivity, order accuracy, and compliance with approved procedures.
• Ensure every outgoing shipment is scanned and documented through the approved tracking sheet.
• Hold team members accountable for delays, errors, missing documentation, and unclosed tasks.
• Train new employees using the approved Operations Manual and confirm their understanding of each procedure.
• Ensure tasks and operational evidence are documented through ClickUp.
• Maintain clear ownership of every pending issue until it is fully resolved and closed.

Operations Control, Reporting, and Improvement

• Prepare daily, weekly, and monthly operational reports.
• Track order fulfillment, delays, cancellations, returns, inventory discrepancies, delivery failures, and operational errors.
• Build and maintain operational dashboards using raw data from different systems.
• Monitor performance against approved key performance indicators and service level agreements.
• Identify recurring issues and conduct root-cause analysis.
• Implement corrective and preventive actions and measure whether they successfully resolved the problem.
• Recommend automation opportunities that reduce manual work and operational errors.
• Update the Operations Manual and workflows whenever a process, system, responsibility, or policy changes.
• Ensure that every process has a clearly assigned owner, completion deadline, required evidence, and escalation path.
• Coordinate continuously between E-Commerce, Marketplaces, Warehouse, Branches, Customer Service, Finance, Technical, Fulfillment, Logistics, and External Manufacturing teams.

Requirements

Minimum of six years of experience in operations, logistics, e-commerce fulfillment, retail operations, or a similar field.

• Proven leadership experience managing warehouse, fulfillment, logistics, or e-commerce operations teams.
• Hands-on experience with a Warehouse Management System.
• Experience using ClickUp* or a similar task-management and documentation platform.
• Strong experience in order processing, inventory management, fulfillment, shipping, and operational reconciliation.
• Ability to create, document, implement, and measure operational procedures—not only execute them.
• Experience managing external parties such as couriers, fulfillment providers, warehouses, suppliers, or manufacturing workshops.
• Strong numerical and analytical skills, including shipping-cost calculations, inventory variance analysis, and operational performance measurement.
• Strong proficiency in Excel and Google Sheets.
• Ability to create reports and dashboards from raw operational data.
• Strong problem-solving and root-cause analysis skills.
• Ability to manage a high volume of orders and coordinate across several teams.
• Strong attention to detail and a high level of ownership.
• Professional working proficiency in Arabic and English.

Preferred Qualifications

The following experience is an advantage but is not mandatory:

• Experience with Zid or a similar e-commerce platform.
• Experience with Amazon Seller Central, Trendyol, or other marketplaces.
• Experience with marketplace integrations and inventory synchronization.
• Experience opening and replenishing retail branches or seasonal exhibitions.
• Experience shipping orders to Gulf Cooperation Council countries.
• Experience supervising external manufacturing operations.
• Experience building automated operational dashboards.
• Experience using artificial intelligence tools for reporting, analysis, dashboards, automation, or process improvement.

Key Performance Indicators

Performance in this role will be measured through:

• On-Time Fulfillment Rate.
• Order Processing Time.
• Order Accuracy Rate.
• Marketplace Service Level Agreement Compliance.
• Number and Age of Pending and Delayed Orders.
• Order Cancellation Rate.
• Inventory Accuracy.
• Stock Availability.
• Inventory Reconciliation Differences.
• Return and Failed Delivery Rate.
• Courier and Fulfillment Partner Performance.
• Issue Resolution Time.
• Branch Replenishment Accuracy.
• External Manufacturing Lead Time and Quality.
• Compliance with Approved Procedures.
• Overall Operational Efficiency.

Benefits

What We Offer

• A documented operational system with a 182-page Operations Manual*, approved policies, clear responsibilities, and defined authority.
• An established operating structure that you will manage and improve.
• Genuine decision-making authority, including courier selection, stock-transfer approval, operational escalation, and partner-performance decisions.
• Direct communication with the General Manager without unnecessary management layers.