Duty Manager - Guest Experience & Operations

Sheraton Hotels & Resorts; Medina; On-site; SAR 180,000 - 280,000; Full time

Job summary

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Property Manager on Duty to oversee all hotel operations and ensure the highest levels of hospitality. As a key leadership figure, you will resolve guest issues, manage the flow of inquiries in the lobby, and coordinate guest relations activities across departments.

The role requires a high school diploma or GED with 4 years in guest services or a 2-year degree plus 2 years of experience; strong communication and service excellence

Qualifications

• High school diploma or GED with relevant guest services experience.
• Alternative: 2-year degree in Hotel/Restaurant Management with 2 years' experience.
• Experience in guest services, front desk, housekeeping, or related area.

Responsibilities

• Oversee property operations and guest relations to ensure service standards.
• Resolve guest or property issues and guide staff in response.
• Monitor departments to support operations and goals.
• Ensure compliance with policies, standards and procedures.
• Lead efforts to improve guest satisfaction and service levels.

Skills

Guest relations

Leadership

Communication

Education

High school diploma or GED

2-year degree in Hotel Management

Job description

Sheraton Hotels & Resorts in Madinah, Saudi Arabia, is seeking a Property Manager on Duty to oversee all hotel operations and ensure the highest levels of hospitality. As a key leadership figure, you will resolve guest issues, manage the flow of inquiries in the lobby, and coordinate guest relations activities across departments.

The role requires a high school diploma or GED with 4 years in guest services or a 2-year degree plus 2 years of experience; strong communication and service excellence